Service Excellence Is as Easy as PIE: Perception Is Everything

By: Liz Jazwiec

Narrated by: Liz Jazwiec

Most of us work ourselves silly focusing on quality, demonstrated outcomes, and proven results. That's a good thing. Yet too often we often stop short of the final step: zeroing in on how all our hard work comes across to the patient or customer. Why do we spend so much time making sure the ingredients are right...and so little time thinking about perception?

Liz Jazwiec, award-winning author of Eat That Cookie! and Hey Cupcake!, asks (and answers) this question in her latest book. In Service Excellence Is as Easy as PIE: Perception Is Everything, she deploys her trademark sense of humor and shares some practical and relatable ways to zone in on and improve service.

This latest book in Liz's "treat trilogy" does a delicious job of explaining the tools and tactics that form the whipped-cream smiley on the pie of service excellence. Not only does she explain how to generate powerful impressions and improve perceptions, she folds lots of entertaining stories into the mix.

Realistic, down to earth, and wickedly witty, PIE is perfect for everyone in health care or any other service industry. It's filled with ideas that are surprising, simple, and, yes, easy as you know what.

©2014 Studer Group, LLC and Liz, inc. (P)2014 Studer Group, LLC and Liz, inc.

EVERYONE needs this book

This book was recommended to me by my senior leadership this afternoon. I started listening to it on my drive home and couldn’t stop.

What a powerful book! I don’t care what industry you are in, everyone should read/listen to this book - but especially if you are in any type of customer service. Liz has a way of writing that makes her words easily understood. Her stories help paint the picture of the point she is trying to make, which makes it easy to find examples in your own life.

I highly recommend this book to every person, regardless of position, but I especially implore leaders to take the time to listen to this book and put these methods into practice. There is nothing to lose, and absolutely everything to be gained.

Great book!

Best of the series. All were good but this one gives actionable info that is easy to use.