-
Durchstarten
- Was Sie von Flugbegleitern über Führung, Teamwork und Kundenkontakt lernen können
- Narrated by: Thomas Gelmi
- Length: 1 hr and 15 mins
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Durchstarten
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Publisher's summary
In Unternehmen passiert tagtäglich genau das, was an Bord einer Passagiermaschine auf 10.000 Metern Flughöhe geschieht. Beides ist eine "eigene kleine Welt". Als ehemaliger Purser und Maître de Cabine bei der damaligen Swissair und heutiger Experte für Selbst- und Beziehungskompetenz in Führung, Zusammenarbeit und Kundenkontakt, kennt Autor Thomas Gelmi beide Seiten.
In einem Flugzeug treffen Führungskräfte, Mitarbeiter und Kunden auf einem begrenzten Raum aufeinander und treten in Interaktion oder begegnen Konflikten. Wie sich diese Interaktion gestaltet, ist stark vom Können und Wirken der Kabinenbesatzung abhängig. Bestenfalls sieht diese Herausforderungen voraus und kann entsprechend deeskalieren. Im schlimmsten Fall sofort und ohne jegliche Hilfe von außen. Das erfordert höchste Selbst- und Beziehungskompetenz. Mit allen Konsequenzen. "Durchstarten" zeigt auf, was Führungskräfte vom Setting an Bord eines Flugzeuges lernen können.
Denn wie sieht es in vielen Unternehmen heute aus? Situationen, Projekte und Prozesse werden immer unplanbarer, immer komplexer und immer unsicherer, der Druck auf den Einzelnen nimmt stetig zu und der echte zwischenmenschliche Dialog bleibt im Zuge der Digitalisierung oft auf der Strecke.
Echter und authentischer Kontakt mit sich selbst und anderen ist heute und in Zukunft jedoch der elementare Erfolgsfaktor in Führung, Zusammenarbeit und Kundenkontakt und damit Differenzierungsmerkmal für viele Unternehmen. Welche Grundhaltungen und Verhaltensweisen sind für Unternehmen mit Hinblick auf Leadership, Teamwork und Kundenkontakt hilfreich oder sogar nötig, damit "der Flieger oben bleibt" und nicht zu einer Notlandung ansetzen muss? Finden Sie es heraus.
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