Dealing with People You Can’t Stand, Revised and Expanded Third Edition

How to Bring Out the Best in People at Their Worst

By: Rick Brinkman, Rick Kirschner

Narrated by: Marlin May

The classic guide to bringing out the best in people at their worst - updated with even more can't-standable people!

Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.

Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global best seller to help you wring positive results from even the most twisted interactions you're likely to experience today.

Learn how to get things done and get along when you're dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:

• Use sophisticated listening techniques to unlock the doors to people' s minds, hearts, and deepest needs
• Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people
• Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people

Whether you're dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell-phone talker in line at the grocery store, Dealing with People You Can't Stand gives you the tools for bringing out the best in people at their worst.

©2019 McGraw-Hill Education (P)2012 McGraw Hill-Ascent Audio

Great book to improve communication skills!

Great book explaining how to speak to people with challenging behaviors and attitudes. Also a great way to see if you have any of these negative behaviors to improve your own communication methods/style. Great to read for someone who supervises/leads teams of people.