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Publisher's Summary

Improvement initiative or organizational mindset - which leads to greater success? The need to operate successfully in a global economy has spawned numerous organizational improvement programs, such as TQM and re-engineering. However, business owner Jill Janov explains that it is your mindset, and not these initiatives, that creates lasting success. Drawing on nearly 30 years of corporate experience, she focuses on the systematic approaches your business needs to design its work processes, roles, relationships, strategies, and structures - and how to test whether these measures are creating value for your company. She illustrates her points with six examples of inventive organizations, those that go above and beyond to adapt and respond to changes in the external environment.

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