Showing results by narrator "Sean Pratt" in All Categories

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Leadership is a very different skill from day-to-day management. This is because leadership is focused on the business, whereas management is devoted to solving problems that arise in the business. That may seem to suggest that leadership is the easier of the two paths, but the truth is that leadership is far harder for many people, because it is less tactical. Not all sales managers are sales leaders, but sales managers can learn to be sales leaders.

How smart companies are opening up strategic initiatives to involve front-line employees, experts, suppliers, customers, entrepreneurs, and even competitors.

Encore tells the stories of encore career pioneers who are not content, or affluent enough, to spend their next 30 years on a golf course. These men and women are moving beyond midlife careers yet refusing to phase out or fade away. As they search for a calling in the second half of life and focus on what matters most, these individuals stand to transform the nature of work in America.

When life does not go as planned, when misfortune strikes or one is unhappy with the cards one is dealt, we often hear the complaint, "Why did this happen to me?" There's no easy answer to this universal question. Let Dr. Joseph Murphy help you find the answer.

Striking out on your own for the first time is exhilarating. But in a culture full of bad advice, predatory banks, and splurge-now-pay-later temptations, it can also be extremely dangerous - leading you to make financial decisions that could hurt you for years to come. Combine this with a slumped economy, mounds of student loans, and dubious examples from reality TV stars to politicians to your own parents, and it’s no wonder so many twenty-somethings are struggling.

If you’re out of work, how do you keep your head in the game while searching for a new job? According to Dwain Schenck, a firsthand navigator through the world of unemployment, you make smart decisions, maintain confidence, and avoid being dragged down emotionally. Not just another career or self-help book, Reset is an absorbing story about Schenck’s journey through the psychological and physical stages of unemployment to demonstrate what listeners can expect and how they can get on with a successful life and land a job.

According to Wall Street Journal investing columnist Spencer Jakab, most of us have no idea how much money we're leaving on the table - or that the average saver doesn't come anywhere close to earning the "average" returns touted in those glossy brochures. We're handicapped not only by psychological biases and a fear of missing out but by an industry with multimillion-dollar marketing budgets and an eye on its own bottom line, not yours.

The Success Matrix takes a different approach than most business books, bracketing deep management insights with a fictional story to illustrate the power of the concepts described within. This unique combination provides a very accessible take on a complex subject. A fun, easy listen, but with serious impact in your business and your personal life.

Americans agree on very little these days, but red state conservatives and blue state progressives can agree on one critical point: Wall Street can no longer be trusted. Yet most of us continue to invest our money in the stocks and bonds of Fortune 500 companies, transferring our capital far from where we live and work. Local investing expert Michael Shuman offers another alternative.

The average attention span of an adult is eight seconds - eight seconds! That is tough news for a presenter. It means you may have a room full of people, but their minds are elsewhere. You're competing with a slew of activities demanding their attention - email, texts, Facebook, YouTube, chats, and apps, in addition to thoughts about their next meetings and projects that are behind schedule. How do you get a message across in a world like that?

I created this for restaurant owners, operators, and culinary professionals who want a strategy to get the most from themselves and maximize their day. In nearly four decades in the restaurant industry, I have been fortunate to have worked side by side with James Beard Award-winning chefs and restaurateurs. There are patterns to how successful people think and the habits they’ve embraced to get the most from themselves. I am going to share those habits with you in Outstanding Mindset.

Workplace teams are supposed to harness employees' talents to tackle challenges. But the reality often falls short... Now imagine having a team where everyone steps up and performs all of the leadership tasks. Imagine a team that is constantly sharing knowledge and pushing the envelope. A Team of Leaders tells listeners how to design systems that nurture the leadership potential of every employee - the key to creating high-performance teams.

The Road to Excellence identifies the common blind spots that can take any business off track. The book gives you six powerful leadership strategies that, when followed, make it easier for you to find the answer to the critical question: What, exactly, stands between my company and organizational excellence - and what do I do about it?

Your mind does not grow old. Age is the dawn of wisdom. Welcome the change. Mind and spirit do not grow old. You are as old as you think you are. Age is an asset. You must be a producer and not a prisoner of society.

In Chapter 1, we are introduced to Lincoln's lineage and the history of his grandparents, his parents and the various locations in which they settled. But this chapter is mainly devoted to Lincoln's father Thomas, recounting many of his ventures, personality traits and the intricacies of his relationship with his son. We also learn of his son's childhood experiences, mainly those in his first seven years, which helped shape Lincoln into the man he becomes.

A New York Times best-selling journalist sets out to explore our addiction to the quantification of everything and ends up confronting his own addiction to certainty. In the quiet of quarantine, he decides to choose ease, rather than control - pursuing habits and hobbies that bring joy and “tickles” to each and every moment - and finds peace of mind, renewed creativity, and deepened relationships are the reward.

In Digital Prospecting, Mike Jones and Ken Guest offer a proven, battle-tested process for an integrated 21st century prospecting system that leverages today's social technologies. The book outlines the most effective ways to prospect using email and social selling interactions as the initial point of contact with the prospect. The process it offers is not meant to replace cold calls. It's meant only to give you the tools you need to evaluate which method makes the most sense, given your unique situation.

A guide to crafting unforgettable, attention-grabbing business communications – from speeches and letters to business plans - using stories from the world's top business leaders. The world's foremost business leaders are also great storytellers. For example, industry titan Jack Welch has told how his mother instilled enough tough love and confidence in him to overcome the fact that he was the shortest kid in his class and had a severe stutter.

In the best-selling tradition of Everything I Need to Know I Learned in Kindergarten, a wise and inspiring collection of life lessons drawn from one of the most beloved movies of all time: The Wizard of Oz.