Lead from the Heart

By: Mark C. Crowley

Narrated by: Mark C. Crowley

In this thoroughly revised and updated edition of his now classic book, visionary Mark C. Crowley provides the roadmap workplace leaders the world over are seeking: How to most successfully and sustainably inspire and manage other human beings in the post-pandemic era.- Nearly 50 million workers quit their jobs in the U.S. alone in 2021—a record number likely to be exceeded in 2022.- While we might imagine that an opportunity to earn greater pay is the key driver of this "Great Resignation," research shows two-thirds of the reasons people leave jobs boil down to issues related to their engagement and overall well-being.- More specifically, people quit when they feel they aren't valued, respected, appreciated, coached—or cared about personally—by their manager and organization.- Thanks in large part to the COVID pandemic and a global reset of what matters most to people in their lives, human beings have profoundly evolved in what they need and want in exchange for their work.- Consequently, a radical change in employee expectations demands that organizations and managers rapidly pivot by embracing leadership practices that match the moment.- The remedy to the Great Resignation is to adopt more humane ways of managing people knowing they inherently lead to infinitely greater engagement not to mention optimal employee performance.- In this new and updated version of his seminal and visionary book, Mark C. Crowley draws upon emerging medical and other scientific discoveries which prove it's the heart, not the mind, that drives human motivation and achievement.- While we've long been led to believe that human beings are essentially rational beings, new research shows that feelings and emotions far more often motivate human behavior and what people care about most and commit themselves to in their lives.- In light of this breakthrough understanding, it's become incumbent upon workplace managers to pay great attention to their employees' emotional experience at work—far greater attention than any of us ever believed necessary.- Ironically, most of us were told the heart has no place in workplace management. In fact, most of us were taught that the heart acts like Kryptonite in leadership: it inherently undermines a manager's effectiveness—and lowers performance.- What makes this book so remarkable is that it brilliantly contradicts all those traditional beliefs and proves why people naturally and instinctively respond to managers who care about them personally and support their deep human needs.- To be absolutely clear, there's nothing soft or weak about the Lead From The Heart philosophy. Instead, it represents the future of workplace management and a roadmap to driving uncommon engagement, productivity and profitability when organizations around the world are wanting it most.- Rich with inspiring stories and illuminating research, this book proves that when you lead people with a greater balance of mind and heart, people naturally follow. And they also excel.This audio product contains a PDF with supporting material, and the PDF is available to download.

A Modern Day Masterpiece

Mark provides a playbook for leaders and eloquently signifies heart-led qualities essential to recognizing and growing people.

My favorite question to ask yourself, “How much more affective and fulfilled can I make employees by gaining a better understanding of the entire person, the human being.

Inspired for today’s leaders

Truly, a great book! It is a must-read. It’s the way we should be managing our people all the time. Truly enjoyed it.

A must read for today's leaders

I found the learning that I gained from the original book was so incredibly powerful that since my first reading, I've purchased multiple copies for emerging leaders that I've mentored over the years. With the release of this updated version, which is even more relevant in today's post pandemic environment, I'm certain I will be purchasing additional copies to share with others. The book provides science and multiple firsthand examples of how leading with empathy and heart is incredibly effective. I'm so pleased to see how this book is shattering obsolete thinking about how “Human Resources” need to be controlled and manages in the workplace. Thankfully, leadership has evolved in large part from the messaging that Mark Crowley continues to uncover and share.

If you are committed to become a more effective leader and delivering exceptional results for your organization, the principles shared in this book will help you immensely – A must read for today’s leaders!