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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
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Customer Magic: The Macquarie Way
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Publisher's summary
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book. Customer Magic is a practical, easy-to-digest guide that, consistent with Macquarie’s commitment to delivering customer value, shares transferrable knowledge on how to identify and solve customer pain points; craft a compelling unique value proposition; attract, select, grow, and retain customer service talent and subject matter expertise; set, measure, track, and incentivize mission-critical business goals and customer-driven growth; innovate solutions that meet your customers’ stated and unstated needs; and maintain a growth mindset and leave a legacy of success.
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Story5 out of 5 stars 5
Conn Whitman’s long-distance swims keep him centered and sane—until a terrifying underwater encounter in a woodland lake plunges him into the middle of a murder investigation. Once a superstar investigative reporter, disgraced by misconduct, Conn returned to his Vermont hometown to put his life back together. Now, after ten years on the job, he knows his community like nobody else. So, when he kicks a submerged object while swimming—something with the density and resilience of human flesh—he immediately wonders if it’s connected to an unsolved murder in a nearby town.
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5 out of 5 stars
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outstanding performance by readers- voices were enthralling
- By hp on 11-17-23
By: Daniel Hecht
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NecroTek
- The Necrotek Series, Book 1
- By: Jonathan Maberry
- Narrated by: Ray Porter
- Length: 15 hrs and 24 mins
- Unabridged
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Overall4.5 out of 5 stars 45
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Performance5 out of 5 stars 45
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Story4.5 out of 5 stars 45
Neither cosmic philosopher Lars Soren, hotshot pilot Bianca Petrescu, nor the high priestess Jessica McHugh—Lady Death herself—can say quite where in the galaxy they are. But after an experiment gone horribly wrong, one thing is clear: Asphodel Station isn’t in orbit around Jupiter any longer. Worse, the monsters that live out here—ancient eldritch beings thought only to exist in stories and nightmares—have now been alerted to Earth’s existence.
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5 out of 5 stars
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Outstanding writing and character development makes this an amazing story!
- By Deborah Boyd on 06-02-24
By: Jonathan Maberry
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Tier One
- Tier One Thrillers, Book 1
- By: Brian Andrews, Jeffrey Wilson
- Narrated by: Ray Porter
- Length: 11 hrs and 39 mins
- Unabridged
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Overall4.5 out of 5 stars 15,122
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Performance4.5 out of 5 stars 13,780
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Story4.5 out of 5 stars 13,730
John Dempsey's life - as an elite Tier One Navy SEAL named Jack Kemper - is over. A devastating terrorist action catapults him from a world of moral certainty and decisive orders into the shadowy realm of espionage, where ambiguity is the only rule. His new mission: hunt down those responsible for the greatest tragedy in the history of the US Special Ops and bring them to justice.
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5 out of 5 stars
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This One's a Keeper!!!
- By shelley on 09-11-16
By: Brian Andrews, and others
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The Black Berets, Vol. 1
- By: John Preston, Michael McDowell
- Narrated by: Chris Abell
- Length: 15 hrs and 7 mins
- Unabridged
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Overall4.5 out of 5 stars 2
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Performance4 out of 5 stars 1
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Story4 out of 5 stars 1
The Black Berets learned their lethal skills on the secret battlefields of Vietnam. In the first volume of this classic series of wartime adventure, once the Black Berets start fighting for themselves, what will it take to be able to stop them? This set includes Deadly Reunion, Cold Vengeance, and The Black Palm.
By: John Preston, and others
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