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Publisher's Summary

Telemarketing presents companies with some great opportunities to win more business. If done professionally, it can help you to stimulate orders, generate leads, and build rapport with your customers.

If done incorrectly, you can lose business, alienate your customers, and destroy your organisation's reputation. In addition, you might fall foul of the law. So it pays to get it right. But telemarketing strikes fear into the hearts of many.

This highly practical guide will take you through the telemarketing call step by step. It will show you not only how to conduct your telemarketing and cold calls in a professional manner, but will also give you the confidence to succeed.

In this guide, you will learn some positive telephone techniques to help you get through to the right person; how to promote the benefits of your services or products over the telephone; how to plan and structure your calls for maximum results; how to use your voice and personality on the telephone to build rapport; how to handle objections and secure an appointment, or achieve your objective; and how to convert enquiries into sales.

©2007 Rowmark; (P)2008 Summersdale Publishers Ltd

What members say

Average Customer Ratings

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good on basics, a little behind the times

good on basics, a little behind the times. could be more progressive, but good primer.

1 of 1 people found this review helpful

  • Overall

Totally Useless!!

Outdated and total bull...

7 of 10 people found this review helpful

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  • Mr
  • 06-19-13

No great insight here, waste of money

If this book wasn’t for you, who do you think might enjoy it more?

Manager who need to learn from 0 prior knowledge

Would you ever listen to anything by Pauline Rowson again?

Maybe

Would you listen to another book narrated by Ben Ottridge?

Sure

What character would you cut from Telemarketing, Cold Calling and Appointment Making?

N/A

Any additional comments?

Can I get a refund on this terrible excuse for a sales guide

1 of 1 people found this review helpful