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Publisher's Summary

What makes a person easy to work with and effective on the job? How do some people earn the respect of both co-workers and employers? It's no 'secret' or unique personal characteristic. In many cases, it's simply the ability to listen effectively. This program teaches how to: build rapport, gain acceptance and establish trust, avoid conflicts, win allies and influence others, and more. It's one thing to hear what others say - it's another to actively listen. This program will help you and your team members increase productivity on the job through superior listening techniques. Suitable for all staff members.
©2009 Briefings Media Group; (P)2009 Briefings Media Group

What members say

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Poor Recording and Background Conversations

Due to the poor quality recording, which has an echoing effect after each word and the background conversation throughout the audio was unbearable...I gave up after 5 minutes into the audible.