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Publisher's Summary

Handling Difficult People provides concrete strategies to identify and handle difficult people. The author emphasizes being proactive to handle, not just cope, with them. The audiobook first underscores your right to defend yourself as opposed to concentrating on why the difficult person is somehow right. Armed with permission to defend yourself, you can then work on identifying the four types and then employ strategies and tactics to deal with each kind. The author emphasizes narrowing the types down to four so you can quickly identify the type, set up the effective strategy to deal with that type, and then employ the specific tactics recommended by the author.

The book identifies one truly difficult type, the attacker, and three easier types to deal with types: the complainer, the know it all, and ineffectives. The author states that dealing with attackers is unproductive - not to mention being disturbing and upsetting. The most effective approach is to contain the attacker and seek to exit from the relationship as quickly as possible. The others can be handled effectively, and the author sets out strategies and tactics to do so, emphasizing that handling these people works best if you have the end in mind. What do you want to accomplish and what can you accomplish? Sometimes, you simply must deal with them, as family members or bosses at work; often, you can maneuver them out of your life. The author identifies fives areas you meet these people, and how you can handle them accordingly: family, friendships, professional encounters, business or work, and in the community.

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© and (P) Christina Brown

What members say

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  • Overall

Worth about what you paid for it.

I have enjoyed a couple of the other Deaver Brown selections, but this isn't really one of them. The entire hour of Mr. Brown can be summed up with, "it's not really worth it to fight with people."

Okay, that's great, but now what? I'd have to recommend a pass on this selection.

5 of 5 people found this review helpful

  • Overall

Disappointing

There are no real strategies identified in this book. It is more like a sport coach's pep talk ie: " Stay back, duck etc" He also tends to wander off topic and uses too many analogs for solutions instead of actual communication tools.

10 of 11 people found this review helpful

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  • Robert Nicholson
  • 05-23-16

Needs more examples

Some good strategies but it really needs examples and scenarios on how they can be applied.