Practical Customer

To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to.

Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your business every day…How do you keep your customers happy so that they never leave you? How do you get your clients excited to come back to your businesses time and time again? How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you? This book will answer all of these questions for you and more in a simple, easy-to-follow format that is entertaining and educational. ...

Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you’ll be able to interview customers and potential customers with confidence.

The authors of Lean UX and Sense and Respond return with this deeply practical guide to Objectives and Key Results. OKRs are a simple but powerful goal-setting framework used by leading companies in every industry imaginable. This book will help you learn how to succeed with OKRs by using them to put your customers at the center of everything you do.

Are you tired of getting generic, unreliable results from ChatGPT and Claude? You're not alone. Most business owners are "playing" with AI while a few are quietly rebuilding their operations around it—and pulling ahead fast. The difference isn't the technology. It's prompt engineering mastery. "Prompt Engineering That Works" is the definitive business guide for founders, managers, and operators who want measurable ROI from AI—not just clever demos. Written by Tom Anderson, a former Director of Engineering who walked away from corporate burnout to help entrepreneurs build sustainable, AI...

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

This book is your hands-on guide to understanding, designing, and deploying AI agents that do more than chat — they act. Whether you're a beginner or a technical professional, you'll explore how intelligent agents are automating real-world tasks across industries like customer support, e-commerce, healthcare, finance, education, and software development. Inside, you'll learn: What AI agents are and how they work Key tools like LangChain, Flowise, and Make.com Real use cases with workflows, tools, and diagrams How to build agents with or without code What’s coming next in autonomous ...

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...

Adopting a holistic approach to email marketing will help you break through barriers, serve your customers better and drive stronger results for your company. Holistic Email Marketing is a reliable source of up-to-date, practical guidance, inspiration and thought leadership to make your email marketing programmes dynamic.

What if your first AI chatbot did something that actually mattered? Building AI Chatbots is a practical, business-focused guide for turning customer support chaos into a faster, calmer, more efficient experience. Instead of chasing flashy demos or trying to build a bot that does everything, this book shows you how to start where the value is highest support triage. Inside, you’ll learn how to identify the repetitive questions draining your team, narrow the scope to the use cases that matter most, and design conversations that help customers feel understood from the very first message. ...

A Practical Guide to Deploying AI Agents to Streamline Operations, Enhance Customer Service, and Reduce Costs is your comprehensive companion for integrating AI agents into your workflows—whether you're running a startup, scaling a small business, or optimizing an enterprise.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Is your Business Stuck in Financial Problem? Does your Business not generating enough Cash Flow? Are you finding ways to get the fund for your Business? Then this book is for you!!! Get the solution in a very innovative way The book is for Start-ups, Micro, Small, and Medium Enterprises who want to know about financing and accounting. There are various practical tips given for the business executives so that by applying to their Business, they would get excellent results. Grab the book now!!! Chapter 1 states the mental blocks for an entrepreneur which are not allowing them to attract money...

★ Want to BECOME Unstoppable? ★ This book hit... #1 International Bestseller in the U.S., Canada, and in the Philippines #1 HOT New Release in Canada #5 Bestseller in Canada in Parenting School-Age Children #7 Bestseller in Germany in Parenting School-Age Children #9 Bestseller in Australia in Parenting & Family Reference #95 Bestseller in Mexico in Parenting & Family Reference Want to DISCOVER how to navigate singlehood successfully? Want to AVOID over 7 Relationship Mistakes? Want to LEARN a powerful, PROVEN Leadership Formula, and ten (10) business strategies from corporate leaders? ...

How to Create Blog Posts and Social Media That Actually Attract Customers is a hands-on, beginner-friendly guide designed for entrepreneurs, freelancers, bloggers, and small business owners who want real results—not just likes and views. This practical guide breaks down exactly how to write blog posts and social media content that grab attention, build trust, and convert readers into paying customers.

Introducing the ultimate guide to starting your own dumpster rental business - "The Sweaty Startup Guide to Starting Your Own Dumpster Rental Business." If you're looking to break into the waste management industry, this comprehensive eBook has got you covered. Written by experienced entrepreneurs who have successfully launched and grown their own dumpster rental businesses, this guide takes you through every step of the process from market assessment to exit strategies. Are you hesitant about jumping into a new business venture? Chapter 1 provides a detailed but easy-to-digest introduction...

What if your company saw a raise in the standards of customer service? Would your business receive better online reviews? What if your company received more business from satisfied repeat customers and word of mouth? Would this be a benefit and add to your bottom line? The 7 Concepts of Customer Service is a practical guide and step-by-step resource that will help your company and your team foster an environment that is focused on delivering excellent customer service. In this short, and easy-to-follow book, you discover the Concepts by Joshua Kangley, that he has used to help him receive ...

Inside our clothes we are all naked - and sometimes we should sit in a business meeting and think how ridiculous we would all be if we saw ourselves like that.This thought is the ultimate counter to pomposity - and that's an enemy to all of us. If you keep in mind how ridiculous we all are, then, strangely enough, the world becomes a kinder, more reliable place, and you start to understand people, and how to influence them and persuade them in a different way.And that is vital. Business development is primarily about people - and when you boil it down, it is about changing people's minds. ...

Running a restaurant doesn’t have to mean endless stress, sleepless nights, and working harder than everyone else. The Restaurateur’s Path gives you a proven system to organize your restaurant, increase profits, and reclaim your time—without losing control of your business. Drawing from over 20 years of experience coaching and consulting with restaurants across Latin America and beyond, Germán De Bonis reveals how to: Build strong leadership and motivated teams. Control costs and master the numbers that truly matter. Implement marketing strategies that actually bring customers back. ...