Practical Customer

To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to.

Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your business every day…How do you keep your customers happy so that they never leave you? How do you get your clients excited to come back to your businesses time and time again? How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you? This book will answer all of these questions for you and more in a simple, easy-to-follow format that is entertaining and educational. ...

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.

The authors of Lean UX and Sense and Respond return with this deeply practical guide to Objectives and Key Results. OKRs are a simple but powerful goal-setting framework used by leading companies in every industry imaginable. This book will help you learn how to succeed with OKRs by using them to put your customers at the center of everything you do.

Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you’ll be able to interview customers and potential customers with confidence.

“The Data Powered Regional Bank, A Practical Guide for Implementation and Success in Artificial Intelligence” provides an in-depth exploration of the transformative role of Artificial Intelligence and Machine Learning within the realm of regional banking. This authoritative guide demystifies the complexities of Artificial intelligence, offering banking professionals a clear understanding of these technologies and their practical implementation in the banking sector. The book serves as a strategic resource, aligning technological innovations with actionable strategies for digital ...

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

Adopting a holistic approach to email marketing will help you break through barriers, serve your customers better and drive stronger results for your company. Holistic Email Marketing is a reliable source of up-to-date, practical guidance, inspiration and thought leadership to make your email marketing programmes dynamic.

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...

This book is your hands-on guide to understanding, designing, and deploying AI agents that do more than chat — they act. Whether you're a beginner or a technical professional, you'll explore how intelligent agents are automating real-world tasks across industries like customer support, e-commerce, healthcare, finance, education, and software development. Inside, you'll learn: What AI agents are and how they work Key tools like LangChain, Flowise, and Make.com Real use cases with workflows, tools, and diagrams How to build agents with or without code What’s coming next in autonomous ...

What if your company saw a raise in the standards of customer service? Would your business receive better online reviews? What if your company received more business from satisfied repeat customers and word of mouth? Would this be a benefit and add to your bottom line? The 7 Concepts of Customer Service is a practical guide and step-by-step resource that will help your company and your team foster an environment that is focused on delivering excellent customer service. In this short, and easy-to-follow book, you discover the Concepts by Joshua Kangley, that he has used to help him receive ...

★ Want to BECOME Unstoppable? ★ This book hit... #1 International Bestseller in the U.S., Canada, and in the Philippines #1 HOT New Release in Canada #5 Bestseller in Canada in Parenting School-Age Children #7 Bestseller in Germany in Parenting School-Age Children #9 Bestseller in Australia in Parenting & Family Reference #95 Bestseller in Mexico in Parenting & Family Reference Want to DISCOVER how to navigate singlehood successfully? Want to AVOID over 7 Relationship Mistakes? Want to LEARN a powerful, PROVEN Leadership Formula, and ten (10) business strategies from corporate leaders? ...

For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success. The world of sales can be tough, so it’s easy to get discouraged when the rejections...

Books on marketing analytics tend to be quite academic, with an emphasis on precision and statistical significance that are rarely ever achievable in the corporate world. Having worked in marketing for companies of all sizes, I realize the sharp divide between how analytics are taught and how they are used. Decisions - even in very large companies - are usually made quickly with very imperfect data.

Running a restaurant doesn’t have to mean endless stress, sleepless nights, and working harder than everyone else. The Restaurateur’s Path gives you a proven system to organize your restaurant, increase profits, and reclaim your time—without losing control of your business. Drawing from over 20 years of experience coaching and consulting with restaurants across Latin America and beyond, Germán De Bonis reveals how to: Build strong leadership and motivated teams. Control costs and master the numbers that truly matter. Implement marketing strategies that actually bring customers back. ...

Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.

A Practical Guide to Deploying AI Agents to Streamline Operations, Enhance Customer Service, and Reduce Costs is your comprehensive companion for integrating AI agents into your workflows—whether you're running a startup, scaling a small business, or optimizing an enterprise.

Introducing Starting and Scaling Your Fencing Business - the ultimate roadmap for entrepreneurs looking to start their own successful fencing business. This comprehensive eBook is designed to guide you through the entire process of starting, growing, and maintaining a thriving fencing business. In Starting and Scaling Your Fencing Business, you will discover everything you need to know about the fencing industry, from the basics of fencing to identifying your target market and conducting market research to crafting a business plan and acquiring the necessary equipment and tools. The book ...

Are you tired of the 9 to 5 grind and ready to start your own business? Look no further than this ebook, the ultimate resource for launching and growing your own lawn and garden care business. With 20 comprehensive chapters, this eBook covers everything from understanding the industry to building your brand, creating a business plan, managing finances, and effectively marketing yourself. You'll learn the importance of finding purpose and passion in your work, conducting market research to gain a competitive edge, and understanding marketing strategies that work for your business. Don't know...

Introducing the ultimate guide to starting your own dumpster rental business - "The Sweaty Startup Guide to Starting Your Own Dumpster Rental Business." If you're looking to break into the waste management industry, this comprehensive eBook has got you covered. Written by experienced entrepreneurs who have successfully launched and grown their own dumpster rental businesses, this guide takes you through every step of the process from market assessment to exit strategies. Are you hesitant about jumping into a new business venture? Chapter 1 provides a detailed but easy-to-digest introduction...