Practical Customer

Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you’ll be able to interview customers and potential customers with confidence.

Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your business every day…How do you keep your customers happy so that they never leave you? How do you get your clients excited to come back to your businesses time and time again? How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you? This book will answer all of these questions for you and more in a simple, easy-to-follow format that is entertaining and educational. ...

What if your company saw a raise in the standards of customer service? Would your business receive better online reviews? What if your company received more business from satisfied repeat customers and word of mouth? Would this be a benefit and add to your bottom line? The 7 Concepts of Customer Service is a practical guide and step-by-step resource that will help your company and your team foster an environment that is focused on delivering excellent customer service. In this short, and easy-to-follow book, you discover the Concepts by Joshua Kangley, that he has used to help him receive ...

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.

Books on marketing analytics tend to be quite academic, with an emphasis on precision and statistical significance that are rarely ever achievable in the corporate world. Having worked in marketing for companies of all sizes, I realize the sharp divide between how analytics are taught and how they are used. Decisions - even in very large companies - are usually made quickly with very imperfect data.

To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and clients. If left unaddressed, you will undoubtedly see a steady exodus of customers as they seek more accommodating and aligned alternatives. Customers will leave you for competitors if you give them a reason to.

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

A Practical Guide to Deploying AI Agents to Streamline Operations, Enhance Customer Service, and Reduce Costs is your comprehensive companion for integrating AI agents into your workflows—whether you're running a startup, scaling a small business, or optimizing an enterprise.

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

The authors of Lean UX and Sense and Respond return with this deeply practical guide to Objectives and Key Results. OKRs are a simple but powerful goal-setting framework used by leading companies in every industry imaginable. This book will help you learn how to succeed with OKRs by using them to put your customers at the center of everything you do.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

This book is your hands-on guide to understanding, designing, and deploying AI agents that do more than chat — they act. Whether you're a beginner or a technical professional, you'll explore how intelligent agents are automating real-world tasks across industries like customer support, e-commerce, healthcare, finance, education, and software development. Inside, you'll learn: What AI agents are and how they work Key tools like LangChain, Flowise, and Make.com Real use cases with workflows, tools, and diagrams How to build agents with or without code What’s coming next in autonomous ...

I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.

Is your Business Stuck in Financial Problem? Does your Business not generating enough Cash Flow? Are you finding ways to get the fund for your Business? Then this book is for you!!! Get the solution in a very innovative way The book is for Start-ups, Micro, Small, and Medium Enterprises who want to know about financing and accounting. There are various practical tips given for the business executives so that by applying to their Business, they would get excellent results. Grab the book now!!! Chapter 1 states the mental blocks for an entrepreneur which are not allowing them to attract money...

Inside our clothes we are all naked - and sometimes we should sit in a business meeting and think how ridiculous we would all be if we saw ourselves like that.This thought is the ultimate counter to pomposity - and that's an enemy to all of us. If you keep in mind how ridiculous we all are, then, strangely enough, the world becomes a kinder, more reliable place, and you start to understand people, and how to influence them and persuade them in a different way.And that is vital. Business development is primarily about people - and when you boil it down, it is about changing people's minds. ...

Adopting a holistic approach to email marketing will help you break through barriers, serve your customers better and drive stronger results for your company. Holistic Email Marketing is a reliable source of up-to-date, practical guidance, inspiration and thought leadership to make your email marketing programmes dynamic.

Are you tired of getting snowed under every winter and not having the equipment or know-how to clear it all away? Look no further than Snow Removal Business Startup, the ultimate guide to starting and running a successful snow removal business. This comprehensive eBook takes you through every step of the snow removal business, from understanding your target market to negotiating contracts with clients. With 20 detailed chapters packed full of tips and advice, this book is the perfect resource for anyone looking to enter or grow in the snow removal industry. Chapter 1 delves into the basics ...

Introducing the ultimate guide to starting your own dumpster rental business - "The Sweaty Startup Guide to Starting Your Own Dumpster Rental Business." If you're looking to break into the waste management industry, this comprehensive eBook has got you covered. Written by experienced entrepreneurs who have successfully launched and grown their own dumpster rental businesses, this guide takes you through every step of the process from market assessment to exit strategies. Are you hesitant about jumping into a new business venture? Chapter 1 provides a detailed but easy-to-digest introduction...

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Are you tired of the 9 to 5 grind and ready to start your own business? Look no further than this ebook, the ultimate resource for launching and growing your own lawn and garden care business. With 20 comprehensive chapters, this eBook covers everything from understanding the industry to building your brand, creating a business plan, managing finances, and effectively marketing yourself. You'll learn the importance of finding purpose and passion in your work, conducting market research to gain a competitive edge, and understanding marketing strategies that work for your business. Don't know...