Difficult Communication

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often...

Stop Rehearsing Conversations You Never Have. Start Saying What You Mean When It Matters Most. You rehearse the perfect words. Then the moment arrives, and everything vanishes. You fumble. You ramble. You walk away wishing you had said something different. This book changes that. Forever. Say It Right Every Time gives you the exact words to say in every difficult conversation. Not vague advice. Not theories. Just 115 word-for-word scripts that work in real situations, starting today. 115 Ready-to-Use Scripts for every difficult conversation at work, home, and everywhere that matters 15 ...

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the...

In divorce and co-parenting, not only do parents need to deal with their own emotions, they may be faced with a daily barrage of hostile calls, texts, social media blasts, and/or emails. How can you regain a sense of control and peace for your own sake and for the kids? For more than a decade, the BIFF method of responding to hostile and misinforming conversation has been used by thousands of people. This book can help you reduce conflict and regain your sanity by teaching what to write, and what to ignore.

Unlock the skills that set exceptional professionals apart. In today’s fast-paced, multicultural, and often virtual workplace, your ability to handle hard conversations can make or break your success. Whether it’s addressing poor performance, negotiating with a client, resolving a conflict, or delivering tough feedback, the conversations you fear most are often the ones that matter most. Lead Through Difficult Conversations is your go-to playbook for turning these high-stress moments into leadership wins. Inside, you’ll learn how to: ✅ Stay calm and manage your emotions — even ...

A Best Book of the Year: The Financial Times, Bloomberg, Chicago Tribune, and Detroit Free Pres Malcolm Gladwell, host of the podcast Revisionist History and author of the #1 New York Times bestseller Outliers, offers a powerful examination of our interactions with strangers -- and why they...

They drain your energy. They push your buttons. They make you dread Mondays, family gatherings, and even simple conversations. You know that person: the narcissistic coworker, the passive-aggressive friend, the micromanaging boss, the critical relative. They make your stomach knot when you see them coming.

Difficult Conversations made Easy! If getting good results in high-stakes (vital) conversations is important to you. And you want the: Self-confidence, to speak up in the face of intimidation and conflict Self-control, to keep your cool and not injure your relationships and reputation Influence, to get people on side Then, Get this book today! Learn the sneaky tactics people use when stakes are high in conversation. Find out how to counter them to get a desired outcome… and much more. Emotional Judo® is a set of 10 Easy to Learn and Memorable Communication Skills. The tools help you ...

Full of practical tips and how-tos, this audiobook will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries...

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she...

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a...

Communication is a very important aspect of life. We use it for a large portion of our daily activities and without it nobody gets very far in life. It's like the moment you visit a foreign country. When you don't know the language and everything seems alien and unknown, you begin to appreciate your native language. Communication requires our daily practice & development as it falls into our careers, our relationships, our financial lives, and our very happiness.

Stop avoiding the talks that matter most. This powerful guide helps you unlock the skills to engage in difficult conversations with grace and effectiveness. Discover proven strategies to manage emotions, articulate your needs, understand others' perspectives, and build stronger relationships, even when the stakes are high.

The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and...

A groundbreaking book that reveals the hidden architecture of our conversations and how even small improvements can have a profound impact on our relationships in work and life—from a celebrated Harvard Business School professor and leading expert on the psychology of conversation. “Alison...

Unlock your potential and transform your communication skills into your greatest asset – your superpower! Do you ever leave conversations feeling misunderstood or wish you had expressed yourself more clearly? Struggle to navigate tough conversations or stay composed in challenging moments? This practical guide is your roadmap to overcoming those barriers—so you can speak with clarity, listen with empathy, and connect with confidence. Inside, you'll discover: 4 powerful strategies to help you articulate your thoughts clearly—even under pressure.

Survive and succeed at work, even if you’re dealing with toxic bosses or coworkers and walking away is not an option. Are you constantly walking on eggshells at work? Do you deal with gaslighting, mood swings, or coworkers who seem determined to tear you down? Have HR conversations, staying quiet, or venting to friends left you feeling stuck and unsupported? You are not alone. Many people are navigating hostile work environments without clear guidance. This audiobook is here to help.

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.

From the workplace to your personal life, difficult people are everywhere—manipulators, bullies, pessimists, and those who thrive on drama or guilt. Left unchecked, they drain your energy, shake your confidence, and control your emotions. But it doesn’t have to be this way. In this powerful book, Trizia Rivera reveals practical, step-by-step strategies to recognize toxic behaviors, set firm boundaries, and respond with calm authority.