Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

By: Renee Evenson

Narrated by: Jill Blackwood

How to Manage Work Relationships in a Constructive Way that Leads to Success.

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.

Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:

• 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.
• 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.
• Nonverbal communication actions to back up your words.
• Sample dialogues that demonstrate how phrasing improves interactions.
• A five-step process for moving from conflict to resolution.
• "Why This Works" sections that provide detailed explanations.

Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

great for conflict resolution/first time managers

this has great verbiage for first time management as well as conflict Resolution. a great way to see both sides point- employee v’s leadership and employee v’s employee. The example are very relevant to corporate america. a great resource!

Perfect for Young leaders

This might not be a powerful resource for seasoned leaders but for young leaders it’s a step in the right direction.

Helping resource

This is a helpful book. The only thing I didn't like was it took too long to get to the Powerpoints. Sometimes I didn't even know what she meant.

should be called ....difficult people at work

This is a good audio. it's focus is on people at work. None the less great information.

This book is nothing more than common sense.

This was well written and the orator’s voice is pleasant. However, this material is nothing more than common sense. I think I gained more from listening to “The 48 laws of Power.”