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Lee Cockerell

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  • Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney | Lee Cockerell

    Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

    • UNABRIDGED (7 hrs and 37 mins)
    • By Lee Cockerell
    • Narrated By Lee Cockerell
    • Whispersync for Voice-ready
    Overall
    (653)
    Performance
    (477)
    Story
    (473)

    The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.

    Garrett says: "Brilliant, simple, lessons on leadership"
  • Time Management Magic | Lee Cockerell

    Time Management Magic

    • UNABRIDGED (2 hrs and 24 mins)
    • By Lee Cockerell
    • Narrated By Jody Maberry
    Overall
    (7)
    Performance
    (6)
    Story
    (6)

    Executive time management secrets from a life at Disney. During Lee Cockerell's career at Disney as the senior operating executive of Walt Disney World Resort, he led a team of 40,000 Cast Members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, and the ESPN Sports Complex. As you can imagine, Lee had to become a time management expert, first as a means of survival and then as a way to help others make the best use of their time.

    Kindle Customer says: "More than just efficiency and effectiveness..."
  • The Customer Rules: The 39 Essential Rules for Delivering Sensational Service | Lee Cockerell

    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

    • UNABRIDGED (3 hrs and 59 mins)
    • By Lee Cockerell
    • Narrated By Lee Cockerell
    • Whispersync for Voice-ready
    Overall
    (223)
    Performance
    (193)
    Story
    (190)

    The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

    Ryan Millar says: "Simple, Effective Rules"
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