Showing results by author "Lee Cockerell"

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    • Creating Magic

    • 10 Common Sense Leadership Strategies from a Life at Disney
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 7 hrs and 37 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 851
    • Performance
      4.5 out of 5 stars 649
    • Story
      4.5 out of 5 stars 645

    The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.

    • 5 out of 5 stars
    • Brilliant, simple, lessons on leadership

    • By Garrett on 10-16-10
    • 10 Common Sense Leadership Strategies from a Life at Disney
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 7 hrs and 37 mins
    • Release date: 10-14-08
    • 4.5 out of 5 stars 851 ratings

    Regular price: $26.60

    • The Customer Rules

    • The 39 Essential Rules for Delivering Sensational Service
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 290
    • Performance
      4.5 out of 5 stars 255
    • Story
      4.5 out of 5 stars 250

    The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

    • 2 out of 5 stars
    • Content is Great but Narrator Puts You to Sleep

    • By Anonymous User on 08-30-18

    Regular price: $21.00

    • Career Magic

    • How to Stay on Track to Achieve a Stellar Career
    • By: Lee Cockerell
    • Narrated by: Jody Maberry
    • Length: 6 hrs and 36 mins
    • Unabridged
    • Overall
      5 out of 5 stars 20
    • Performance
      4.5 out of 5 stars 20
    • Story
      5 out of 5 stars 20

    Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.   

    • 4 out of 5 stars
    • It’s basically a biography

    • By Amazon Customer on 10-09-18

    Regular price: $19.95