Showing results by author "Lee Cockerell"

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    • Creating Magic

    • 10 Common Sense Leadership Strategies from a Life at Disney
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 7 hrs and 37 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 783
    • Performance
      4.5 out of 5 stars 591
    • Story
      4.5 out of 5 stars 588

    The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.

    • 5 out of 5 stars
    • Brilliant, simple, lessons on leadership

    • By Garrett on 10-16-10
    • 10 Common Sense Leadership Strategies from a Life at Disney
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 7 hrs and 37 mins
    • Release date: 10-14-08
    • 4.5 out of 5 stars 783 ratings

    Regular price: $26.60

    • The Customer Rules

    • The 39 Essential Rules for Delivering Sensational Service
    • By: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 273
    • Performance
      4.5 out of 5 stars 239
    • Story
      4.5 out of 5 stars 235

    The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

    • 5 out of 5 stars
    • Simple, Effective Rules

    • By Ryan Millar on 09-09-15

    Regular price: $21.00

    • Time Management Magic

    • By: Lee Cockerell
    • Narrated by: Jody Maberry
    • Length: 2 hrs and 24 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 38
    • Performance
      4.5 out of 5 stars 36
    • Story
      4.5 out of 5 stars 36

    Executive time management secrets from a life at Disney. During Lee Cockerell's career at Disney as the senior operating executive of Walt Disney World Resort, he led a team of 40,000 Cast Members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, and the ESPN Sports Complex. As you can imagine, Lee had to become a time management expert, first as a means of survival and then as a way to help others make the best use of their time.

    • 5 out of 5 stars
    • Where is your priority?

    • By JTN on 04-14-18

    Regular price: $6.95

    • Career Magic

    • How to Stay on Track to Achieve a Stellar Career
    • By: Lee Cockerell
    • Narrated by: Jody Maberry
    • Length: 6 hrs and 36 mins
    • Unabridged
    • Overall
      5 out of 5 stars 1
    • Performance
      5 out of 5 stars 1
    • Story
      5 out of 5 stars 1

    Career Magic is full of priceless advice and insightful experience. Lee Cockerell chronicles how he dropped out of college, rose through the ranks at Hilton and Marriott, and eventually became the executive vice president of operations for the Walt Disney World Resort. Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.   

    Regular price: $19.95