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Time Management Magic audiobook cover art

  • Time Management Magic

  • By: Lee Cockerell
  • Narrated by: Jody Maberry
  • Length: 2 hrs and 24 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 53
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Executive time management secrets from a life at Disney. During Lee Cockerell's career at Disney as the senior operating executive of Walt Disney World Resort, he led a team of 40,000 Cast Members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, and the ESPN Sports Complex. As you can imagine, Lee had to become a time management expert, first as a means of survival and then as a way to help others make the best use of their time.

  • 5 out of 5 stars

  • Where is your priority?

  • By JTN on 04-14-18
Creating Magic audiobook cover art

  • Creating Magic

  • 10 Common Sense Leadership Strategies from a Life at Disney
  • By: Lee Cockerell
  • Narrated by: Lee Cockerell
  • Length: 7 hrs and 37 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 830
  • Performance
    4.5 out of 5 stars 635
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    4.5 out of 5 stars 631

The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.

  • 5 out of 5 stars

  • Brilliant, simple, lessons on leadership

  • By Garrett on 10-16-10
The Customer Rules audiobook cover art

  • The Customer Rules

  • The 39 Essential Rules for Delivering Sensational Service
  • By: Lee Cockerell
  • Narrated by: Lee Cockerell
  • Length: 3 hrs and 59 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 282
  • Performance
    4.5 out of 5 stars 247
  • Story
    4.5 out of 5 stars 243

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

  • 5 out of 5 stars

  • Simple, Effective Rules

  • By Ryan Millar on 09-09-15
Be Our Guest audiobook cover art

  • Be Our Guest

  • Perfecting the Art of Customer Service
  • By: The Disney Institute, Theodore Kinni
  • Narrated by: Barry Abrams
  • Length: 5 hrs and 26 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 358
  • Performance
    4.5 out of 5 stars 321
  • Story
    4.5 out of 5 stars 319

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

  • 2 out of 5 stars

  • Too long and repetitive

  • By M. Decker on 03-11-16
Disney U audiobook cover art

  • Disney U

  • How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
  • By: Doug Lipp
  • Narrated by: Tim Lundeen
  • Length: 5 hrs and 56 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 192
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When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic.

  • 5 out of 5 stars

  • great listen

  • By Jeremy on 04-23-18
The Wisdom of Walt audiobook cover art

  • The Wisdom of Walt

  • Leadership Lessons from the Happiest Place on Earth
  • By: Jeffrey A. Barnes
  • Narrated by: Al Kessel
  • Length: 7 hrs and 29 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 81
  • Performance
    4.5 out of 5 stars 75
  • Story
    4.5 out of 5 stars 76

In The Wisdom of Walt, Professor Jeffrey Barnes distills Walt Disney's vision, his knowledge, and his methods into a series of actionable lessons. Through historical vignettes about Disneyland, as well as plentiful examples and exercises, Barnes creates a framework through which you can apply Walt's wisdom to improve your career, your company, and your life.

  • 5 out of 5 stars

  • Please listen to this audiobook from Jeff Barnes

  • By Chris Malek on 06-11-16

Publisher's Summary

Executive career development secrets from a life at Disney.

Career Magic is a unique audiobook full of priceless advice and insightful experience. Lee Cockerell chronicles how he went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the executive vice president of operations for the Walt Disney World Resort. As the senior operating executive for more than a decade, Lee led a team of 40 thousand cast members and was responsible for the operations of 20 resort hotels, four theme parks, two water parks, a shopping and entertainment village, and the ESPN sports and recreation complex.  

After spending more than 40 years in the hospitality industry developing skills, learning lessons in management and excellence in customer service, people were always asking Lee, "How can I climb the corporate ladder? How can I get into management? How can I get promoted? How can I make more money?" It was these persistent questions that led Lee to create this audiobook.  

Lee candidly shares the specific things he did to experience such dramatic success in the corporate world, but he also shares the mistakes he made along the way and the million-dollar lessons he learned that ultimately led him to the top spot at the number one vacation destination in the world.  

It was not Disney magic that made Lee Cockerell's career so successful, but the way he dealt with the ups and downs that made it magical. It's the same with your career. Through this book, you will learn how to navigate the ups and downs along your own career path and zero in on your ideal job – and ultimately, the life you desire. When Lee Cockerell says, "If I can do it, so can you," he truly means it. 

No matter where you are along your career path, you have an opportunity to climb the ladder of success by paying attention, asking questions, and having a passion for your chosen career.
©2016 Lee Cockerell (P)2018 Lee Cockerell

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  • Overall
    5 out of 5 stars
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    5 out of 5 stars

Another great book by Lee with a wonderful message for everyone!

This is the 3rd book I have purchased from Lee and as always it did not disappoint. Lee tells stories from his life to address everyone’s challenges in day to day life. Sometimes it really is that simple, as Lee has said, “just be nice and you’ll go a lot further in life”.
I greatly appreciate Lee’s honesty and transparency in his message.