When Fish Fly
Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
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When Fish Fly
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Narrado por:
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Kevin Gray
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When Fish Fly offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market, you too can develop a culture that leads to excellent employee morale and legendary customer service.
©2004 John Yokoyama and Joseph Michelli, Ph.D. (P)2004 Random House, Inc. Random House Audio, a division of Random House, Inc.Los oyentes también disfrutaron...
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Reseñas de la Crítica
"You can energize your employees and delight your customers by modeling your business on the...ideas from [this fish market]." (author Ken Blanchard)