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When Fish Fly
- Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
- Narrated by: Kevin Gray
- Length: 1 hr and 47 mins
- Abridged Audiobook
- Categories: Business & Careers, Management & Leadership
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Publisher's Summary
When Fish Fly offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market, you too can develop a culture that leads to excellent employee morale and legendary customer service.
Critic Reviews
"You can energize your employees and delight your customers by modeling your business on the...ideas from [this fish market]." (author Ken Blanchard)