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When Fish Fly
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- Length: 2 hrs and 23 mins
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The phenomenal international best seller Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish market. Now, with Fish! Tales, listeners can learn how people in real-life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home.
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Overall4 out of 5 stars 185
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Performance4 out of 5 stars 166
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1 out of 5 stars
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Completely missing two chapters
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Who Moved My Cheese?
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- By: Spencer Johnson, Kenneth Blanchard
- Narrated by: Tony Roberts, Karen Ziemba
- Length: 1 hr and 39 mins
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Overall5 out of 5 stars 1,070
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Performance5 out of 5 stars 899
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Most people are fearful of change because they don't have any control over how or when it happens to them. Since change happens either to the individual or by the individual, Dr. Spencer Johnson uses a simple story to show that when it comes to living in a changing world, what matters most is your attitude. Exploring a simple way to take the fear and anxiety out of managing the future, Who Moved My Cheese? can help you discover how to anticipate, acknowledge, and accept change in order to have a positive impact on your job, your relationships, and every aspect of your life.
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- Length: 5 hrs and 56 mins
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Overall4.5 out of 5 stars 234
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Performance4 out of 5 stars 208
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Story4.5 out of 5 stars 204
When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic.
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3 out of 5 stars
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- Abridged
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Overall4.5 out of 5 stars 6,119
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Performance4.5 out of 5 stars 5,220
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3 out of 5 stars
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5 out of 5 stars
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Great info. but this reader tough to listen to
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According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than 15 million people earn their keep by persuading someone else to make a purchase. But dig deeper and a startling truth emerges: Yes, one in nine Americans works in sales. But so do the other eight. Whether we’re employees pitching colleagues on a new idea, entrepreneurs enticing funders to invest, or parents and teachers cajoling children to study, we spend our days trying to move others.
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4 out of 5 stars
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Great content, perhaps better in print
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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In the mode of other best selling business fables The Energy Bus, takes listeners on an enlightening and inspiring ride that reveals 10 secrets for approaching life and work with the kind of positive, forward thinking that leads to true accomplishment - at work and at home. Everyone faces challenges. And every person, organization, company and team will have to overcome negativity and adversity to define themselves and create their success.
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Simple but Profound
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Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail. We all have to endure failure from time to time, whether it's underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences.
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5 out of 5 stars
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Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
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3 out of 5 stars
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Good info, over-the-top narration
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5 out of 5 stars
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Best book you’ll read as leader and follower
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John Kotter, the world's foremost expert on business leadership, distills 25 years of experience into Leading Change. A must-have for any organization, this visionary and very personal audiobook is at once inspiring, clear-headed, and filled with important implications for the future. Kotter identifies an eight-step process that every company must go through to achieve its goal, and shows where and how people—good people—often derail.
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5 out of 5 stars
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A Key Resource for Any Change Leader
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5 out of 5 stars
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I don't read SEAL Books...
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- Unabridged
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Overall4 out of 5 stars 69
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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5 out of 5 stars
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all leaders must read this book
- By Denis N on 05-14-19
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How to Stop Worrying and Start Living
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- Unabridged
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Overall4.5 out of 5 stars 5,073
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Through Dale Carnegie's seven-million-copy best seller, recently revised, millions of people have been helped to overcome the worry habit. Dale Carnegie offers a set of practical formulas you can put to work today, formulas that will last a lifetime!
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5 out of 5 stars
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Excellent Read
- By C. M. on 03-08-09
Publisher's Summary
When Fish Fly offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market, you too can develop a culture that leads to excellent employee morale and legendary customer service.
Critic Reviews
"You can energize your employees and delight your customers by modeling your business on the...ideas from [this fish market]." (Author Ken Blanchard)
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