When did "please" and "thank you" become passe? When you call a "customer service" number, why does the burden of deciphering the automatic switchboard fall to you (and where are the real people, when you, the customer, need service)? Why do people behave as if public spaces are their own chip-strewn living rooms? Perhaps most importantly, how has it come to be that we are not allowed to object? Call someone out on rude or disrespectful behavior and you're likely to get an "Eff off" or worse.
In a recent U.S. survey, 79 percent of adults said that lack of courtesy was a serious problem. For all of those fed up with anti-social behavior and suffering in silence, realize that you are the majority! Talk to the Hand is a colorful call to arms from the wittiest defender of the civilized world.
"Truss expounds on these themes with fine ire, mordant humor, and many examples." (Publishers Weekly) "Ms. Truss's witty analysis and fussbudget tactics [are] contagious." (The New York Times)