Exceeding Customer Expectations
What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
$0.99/mes por los primeros 3 meses
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
Exceeding Customer Expectations
Compra ahora por $15.75
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Gary Telles
-
De:
-
Kirk Kazanjian
Acerca de esta escucha
By mastering this principle, Enterprise has earned an enviable reputation as one of the world's best companies to work for, won countless customer-service awards, and enjoyed a nearly unbroken streak of record profits.
Exceeding Customer Expectations imparts timeless lessons for satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
©2007 Literary Productions (P)2007 Books on TapeLos oyentes también disfrutaron...
-
The 15 Invaluable Laws of Growth
- Live Them and Reach Your Potential
- De: John C. Maxwell
- Narrado por: John C. Maxwell
- Duración: 7 h y 52 m
- Versión completa
-
General5 out of 5 stars 410
-
Narración:5 out of 5 stars 358
-
Historia5 out of 5 stars 358
Are there actually tried and true principles that are always certain to help a person grow? John Maxwell says the answer is yes. He has been passionate about personal development for over 50 years, and in the 15 Invaluable Laws of Growth, he teaches everything he has gleaned about what it takes to reach our potential.
-
4 out of 5 stars
-
waste of money
- De Robbie en 04-19-22
De: John C. Maxwell
-
Driving Loyalty
- Turning Every Customer and Employee into a Raving Fan for Your Brand
- De: Kirk Kazanjian
- Narrado por: Jonathan Yen
- Duración: 8 h y 43 m
- Versión completa
-
General4.5 out of 5 stars 14
-
Narración:4 out of 5 stars 12
-
Historia4.5 out of 5 stars 11
Best-selling author and marketing expert Kirk Kazanjian knows the importance of building brands, nurturing client relations, and forming partnerships. In Driving Loyalty, listeners go behind the scenes of Enterprise Holdings - the parent company of Enterprise, Alamo, and National rental car companies - to discover how attention to stakeholder relationships can be a key factor in success.
De: Kirk Kazanjian
-
The LLC (Limited Liability Company) Bible
- Small Business Formation, Taxes, Accounting & Real Estate
- De: Daniel Miller
- Narrado por: Mark Dunn
- Duración: 5 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 230
-
Narración:4.5 out of 5 stars 195
-
Historia4.5 out of 5 stars 194
The LLC Bible provides a clear and concise playbook which explains the positives and negatives of LLCs. You will receive expert advice on choosing members, creating your legal name, filing your Articles of Organization, as well as managing daily operations.
-
1 out of 5 stars
-
Just ok
- De Sal en 08-18-20
De: Daniel Miller
-
Gambler
- Secrets from a Life at Risk
- De: Billy Walters
- Narrado por: Billy Walters
- Duración: 10 h y 56 m
- Versión completa
-
General4.5 out of 5 stars 470
-
Narración:4.5 out of 5 stars 425
-
Historia4.5 out of 5 stars 425
Anybody can get lucky. Nobody controls the odds like Billy Walters. Widely regarded as “the Michael Jordan of sports betting,” Walters is a living legend in Las Vegas and among sports bettors worldwide. With an unmatched winning streak of thirty-six consecutive years, Walters has become fabulously wealthy by placing hundreds of millions of dollars a year in gross wagers, including one Super Bowl bet of $3.5 million alone. Competitors desperate to crack his betting techniques have tried hacking his phones, cloning his beepers, rifling through his trash, and bribing his employees.
-
5 out of 5 stars
-
Good but
- De Amazon Customer en 08-30-23
De: Billy Walters
-
Pour Your Heart into It
- How Starbucks Built a Company One Cup at a Time
- De: Howard Schultz, Dori Jones Yang
- Narrado por: Eric Conger
- Duración: 2 h y 55 m
- Versión resumida
-
General4.5 out of 5 stars 1,242
-
Narración:4.5 out of 5 stars 976
-
Historia4.5 out of 5 stars 983
The success of Starbucks is one of the most remarkable business stories in decades. Since 1987, the coffee merchant has grown from a single retail store on Seattle's waterfront to a company with more than 1,000 stores nationwide and a new one opening somewhere every business day. According to Fortune magazine, Starbucks "has changed everything...from our tastes to our language to the face of Main Street."
-
3 out of 5 stars
-
wish it wasn't
- De Melissa en 12-27-08
De: Howard Schultz, y otros
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- De: Jim Collins
- Narrado por: Jim Collins
- Duración: 10 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 17,657
-
Narración:4.5 out of 5 stars 14,530
-
Historia4.5 out of 5 stars 14,434
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
3 out of 5 stars
-
Good info, over-the-top narration
- De Anaxamaxan en 08-31-10
De: Jim Collins
-
The 15 Invaluable Laws of Growth
- Live Them and Reach Your Potential
- De: John C. Maxwell
- Narrado por: John C. Maxwell
- Duración: 7 h y 52 m
- Versión completa
-
General5 out of 5 stars 410
-
Narración:5 out of 5 stars 358
-
Historia5 out of 5 stars 358
Are there actually tried and true principles that are always certain to help a person grow? John Maxwell says the answer is yes. He has been passionate about personal development for over 50 years, and in the 15 Invaluable Laws of Growth, he teaches everything he has gleaned about what it takes to reach our potential.
-
4 out of 5 stars
-
waste of money
- De Robbie en 04-19-22
De: John C. Maxwell
-
Driving Loyalty
- Turning Every Customer and Employee into a Raving Fan for Your Brand
- De: Kirk Kazanjian
- Narrado por: Jonathan Yen
- Duración: 8 h y 43 m
- Versión completa
-
General4.5 out of 5 stars 14
-
Narración:4 out of 5 stars 12
-
Historia4.5 out of 5 stars 11
Best-selling author and marketing expert Kirk Kazanjian knows the importance of building brands, nurturing client relations, and forming partnerships. In Driving Loyalty, listeners go behind the scenes of Enterprise Holdings - the parent company of Enterprise, Alamo, and National rental car companies - to discover how attention to stakeholder relationships can be a key factor in success.
De: Kirk Kazanjian
-
The LLC (Limited Liability Company) Bible
- Small Business Formation, Taxes, Accounting & Real Estate
- De: Daniel Miller
- Narrado por: Mark Dunn
- Duración: 5 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 230
-
Narración:4.5 out of 5 stars 195
-
Historia4.5 out of 5 stars 194
The LLC Bible provides a clear and concise playbook which explains the positives and negatives of LLCs. You will receive expert advice on choosing members, creating your legal name, filing your Articles of Organization, as well as managing daily operations.
-
1 out of 5 stars
-
Just ok
- De Sal en 08-18-20
De: Daniel Miller
-
Gambler
- Secrets from a Life at Risk
- De: Billy Walters
- Narrado por: Billy Walters
- Duración: 10 h y 56 m
- Versión completa
-
General4.5 out of 5 stars 470
-
Narración:4.5 out of 5 stars 425
-
Historia4.5 out of 5 stars 425
Anybody can get lucky. Nobody controls the odds like Billy Walters. Widely regarded as “the Michael Jordan of sports betting,” Walters is a living legend in Las Vegas and among sports bettors worldwide. With an unmatched winning streak of thirty-six consecutive years, Walters has become fabulously wealthy by placing hundreds of millions of dollars a year in gross wagers, including one Super Bowl bet of $3.5 million alone. Competitors desperate to crack his betting techniques have tried hacking his phones, cloning his beepers, rifling through his trash, and bribing his employees.
-
5 out of 5 stars
-
Good but
- De Amazon Customer en 08-30-23
De: Billy Walters
-
Pour Your Heart into It
- How Starbucks Built a Company One Cup at a Time
- De: Howard Schultz, Dori Jones Yang
- Narrado por: Eric Conger
- Duración: 2 h y 55 m
- Versión resumida
-
General4.5 out of 5 stars 1,242
-
Narración:4.5 out of 5 stars 976
-
Historia4.5 out of 5 stars 983
The success of Starbucks is one of the most remarkable business stories in decades. Since 1987, the coffee merchant has grown from a single retail store on Seattle's waterfront to a company with more than 1,000 stores nationwide and a new one opening somewhere every business day. According to Fortune magazine, Starbucks "has changed everything...from our tastes to our language to the face of Main Street."
-
3 out of 5 stars
-
wish it wasn't
- De Melissa en 12-27-08
De: Howard Schultz, y otros
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- De: Jim Collins
- Narrado por: Jim Collins
- Duración: 10 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 17,657
-
Narración:4.5 out of 5 stars 14,530
-
Historia4.5 out of 5 stars 14,434
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
3 out of 5 stars
-
Good info, over-the-top narration
- De Anaxamaxan en 08-31-10
De: Jim Collins
-
Blue Ocean Strategy, Expanded Edition
- How to Create Uncontested Market Space and Make the Competition Irrelevant
- De: W. Chan Kim, Renee Mauborgne
- Narrado por: Roger Wayne
- Duración: 8 h y 43 m
- Versión completa
-
General4.5 out of 5 stars 738
-
Narración:4.5 out of 5 stars 577
-
Historia4.5 out of 5 stars 569
In this perennial best seller, embraced by organizations and industries worldwide, globally preeminent management thinkers W. Chan Kim and Renee Mauborgne challenge everything you thought you knew about the requirements for strategic success. Recognized as one of the most iconic and impactful strategy books ever written, Blue Ocean Strategy, now updated with fresh content from the authors, argues that cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool.
-
5 out of 5 stars
-
Profoundly Insightful
- De James en 10-29-20
De: W. Chan Kim, y otros
-
Relentless
- From Good to Great to Unstoppable
- De: Tim S. Grover, Shari Wenk
- Narrado por: Pete Simonelli
- Duración: 6 h y 38 m
- Versión completa
-
General4.5 out of 5 stars 6,782
-
Narración:5 out of 5 stars 5,829
-
Historia4.5 out of 5 stars 5,795
For more than two decades, legendary trainer Tim Grover has taken the greats - Michael Jordan, Kobe Bryant, Dwyane Wade, and hundreds of relentless competitors in sports, business, and every walk of life - and made them greater. Now, he reveals what it takes to achieve total mental and physical dominance, showing you how to be relentless and achieve whatever you desire.
-
1 out of 5 stars
-
An exercise in ego
- De Ryan en 05-08-21
De: Tim S. Grover, y otros
-
I Will Teach You to Be Rich
- No Guilt. No Excuses. No B.S. Just a 6-Week Program That Works (Second Edition)
- De: Ramit Sethi
- Narrado por: Ramit Sethi
- Duración: 12 h y 8 m
- Versión completa
-
General4.5 out of 5 stars 9,947
-
Narración:5 out of 5 stars 8,389
-
Historia4.5 out of 5 stars 8,304
Buy as many lattes as you want. Spend extravagantly on the things you love. Live your rich life instead of tracking every last expense with Ramit Sethi’s simple, powerful, and effective six-week program for gaining control over your finances. This isn’t typical advice from a money expert. In this completely updated second edition, Ramit teaches you how to choose long-term investments and the right bank accounts. With his characteristic no-BS perspective, he shows how to squeeze every hidden benefit out of your credit cards.
-
3 out of 5 stars
-
Repetitive - should be retitled.
- De Truth en 06-20-19
De: Ramit Sethi
-
Sam Walton
- Made in America
- De: John Huey, Sam Walton
- Narrado por: Henry Strozier
- Duración: 10 h y 31 m
- Versión completa
-
General5 out of 5 stars 3,273
-
Narración:5 out of 5 stars 2,811
-
Historia5 out of 5 stars 2,799
Meet a genuine American folk hero cut from the homespun cloth of America's heartland: Sam Walton, who parlayed a single dime store in a hardscrabble cotton town into Wal-Mart, the largest retailer in the world. The undisputed merchant king of the late 20th century, Sam never lost the common touch. Here, finally, inimitable words. Genuinely modest, but always sure of his ambitions and achievements. Sam shares his thinking in a candid, straight-from-the-shoulder style. In a story rich with anecdotes and the "rules of the road" of both Main Street and Wall Street, Sam Walton chronicles the inspiration, heart, and optimism that propelled him to lasso the American Dream.
-
5 out of 5 stars
-
Capitalism Is The Way
- De Nathan Ruff en 04-14-19
De: John Huey, y otros
-
The 10X Mentor
- De: Grant Cardone
- Narrado por: Grant Cardone
- Duración: 11 h y 37 m
- Grabación Original
-
General5 out of 5 stars 1,837
-
Narración:5 out of 5 stars 1,636
-
Historia5 out of 5 stars 1,630
In The 10X Mentor, available exclusively in audio via Audible, Grant Cardone—business titan, entrepreneur, real estate mogul, New York Times best-selling author, thought leader, philanthropist, and founder of the 10X Growth Conference—takes listeners underwing to teach them the fundamentals of his success, and not just modest success: We’re talking 10X success.
-
1 out of 5 stars
-
Less is More...Sometimes
- De Amazon Customer en 06-21-22
De: Grant Cardone
-
Soundtracks
- The Surprising Solution to Overthinking
- De: Jon Acuff
- Narrado por: Jon Acuff
- Duración: 5 h y 14 m
- Versión completa
-
General5 out of 5 stars 2,181
-
Narración:5 out of 5 stars 1,921
-
Historia5 out of 5 stars 1,901
Overthinking isn't a personality trait. It's the sneakiest form of fear. It steals time, creativity, and goals. It's the most expensive, least productive thing companies invest in without even knowing it. And it's an epidemic. When New York Times best-selling author Jon Acuff changed his life by transforming his overthinking, he wondered if other people might benefit from what he discovered. He commissioned a research study to ask 10,000 people if they struggle with overthinking too, and 99.5 percent said, "Yes!"
-
5 out of 5 stars
-
Overthinking: Superpower > Superproblem
- De Marshall Coleman en 04-28-21
De: Jon Acuff
-
What Got You Here Won't Get You There
- How Successful People Become Even More Successful
- De: Marshall Goldsmith, Mark Reiter
- Narrado por: Marc Cashman
- Duración: 9 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 3,296
-
Narración:4.5 out of 5 stars 2,533
-
Historia4.5 out of 5 stars 2,515
What's holding you back? Marshall Goldsmith is an expert at helping global leaders overcome their (sometimes unconscious) annoying habits and attaining a higher level of success. His one-on-one coaching comes with a six-figure price tag. But with this audiobook, you'll get Marshall's great advice without the hefty fee!
-
4 out of 5 stars
-
Good book, but didn't lend to the audio format
- De Carla en 03-21-11
De: Marshall Goldsmith, y otros
-
Who Not How
- The Formula to Achieve Bigger Goals Through Accelerating Teamwork
- De: Dan Sullivan, Dr. Benjamin Hardy
- Narrado por: Dan Sullivan, Dr. Benjamin Hardy
- Duración: 5 h y 24 m
- Versión completa
-
General5 out of 5 stars 3,574
-
Narración:4.5 out of 5 stars 3,068
-
Historia4.5 out of 5 stars 3,057
The world's foremost entrepreneurial coach shows you how to make a mindset shift that opens the door to explosive growth and limitless possibility - in your business and your life.
-
3 out of 5 stars
-
Valuable information - poor performance
- De LeAnn en 06-02-21
De: Dan Sullivan, y otros
-
Power Negotiating for Sales People
- De: Roger Dawson
- Narrado por: Roger Dawson
- Duración: 6 h y 36 m
- Grabación Original
-
General4.5 out of 5 stars 167
-
Narración:4.5 out of 5 stars 140
-
Historia4.5 out of 5 stars 138
Have you ever wondered how a person becomes a "Power Performer" and lives an exceptional life? Do you know people who seem to lead a charmed life? Nothing ever seems difficult or complicated for them. They get straight As in school. They move into a fast-track career and advance swiftly. They effortlessly find a perfect mate to share their lives, and then raise a family of wonderful, talented children.
-
5 out of 5 stars
-
very informative... helps so much
- De Kristian B. en 04-17-16
De: Roger Dawson
-
The Talent Code
- Greatness Isn't Born. It's Grown. Here's How.
- De: Daniel Coyle
- Narrado por: John Farrell
- Duración: 6 h y 12 m
- Versión completa
-
General4.5 out of 5 stars 1,729
-
Narración:4.5 out of 5 stars 1,440
-
Historia4.5 out of 5 stars 1,431
Drawing on cutting-edge neurology and firsthand research gathered on journeys to nine of the world’s talent hotbeds - from the baseball fields of the Caribbean to a classical-music academy in upstate New York - Coyle identifies the three key elements that will allow you to develop your gifts and optimize your performance in sports, art, music, math, or just about anything.
-
3 out of 5 stars
-
Okay read. Won’t read a second time
- De Chad J Guidry en 08-18-20
De: Daniel Coyle
-
Give and Take
- A Revolutionary Approach to Success
- De: Adam M. Grant PhD
- Narrado por: Brian Keith Lewis
- Duración: 11 h y 50 m
- Versión completa
-
General4.5 out of 5 stars 4,499
-
Narración:4.5 out of 5 stars 3,815
-
Historia4.5 out of 5 stars 3,808
For generations, we have focused on the individual drivers of success: Passion, hard work, talent, and luck. But in today’s dramatically reconfigured world, success is increasingly dependent on how we interact with others. In Give and Take, Adam Grant, an award-winning researcher and Wharton’s highest-rated professor, examines the surprising forces that shape why some people rise to the top of the success ladder while others sink to the bottom.
-
4 out of 5 stars
-
Give ‘Til it Helps - Your Company
- De Cynthia en 04-15-13
-
They Ask, You Answer
- A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
- De: Marcus Sheridan
- Narrado por: Marcus Sheridan
- Duración: 9 h y 32 m
- Versión completa
-
General5 out of 5 stars 332
-
Narración:4.5 out of 5 stars 271
-
Historia5 out of 5 stars 269
They Ask, You Answer is a straightforward guide filled with practical tactics and insights for transforming your marketing strategy. This new edition has been fully revised and updated to reflect the evolution of content marketing and the increasing demands of today's internet-savvy buyers.
-
3 out of 5 stars
-
Get to the point
- De Clinton Thomas en 04-03-21
De: Marcus Sheridan
Reseñas de la Crítica
"This love letter to Enterprise Rent-A-Car is also a comprehensive case study on how a company grows from an idea into a multibillion-dollar corporation within its founder's lifetime." (Publisher's Weekly)
"Classy people create classy companies, and there is no more classy - or successful - company than Enterprise Rent-A-Car." (Warren Buffett, Chairman and CEO, Berkshire Hathaway)
Lo que los oyentes dicen sobre Exceeding Customer Expectations
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total3 out of 5 stars
-
Ejecución4 out of 5 stars
-
Historia3 out of 5 stars
- Steve5353
- 03-08-12
Was a good biography about Enterprise
Would you recommend this book to a friend? Why or why not?
This was good if you're looking for a biography about the history of Enterprise Rent a Car, but not many of the ideas were new or very actionable in different organizations.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 1 persona