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Publisher's Summary

Develop Your Assertiveness offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life. Packed with examples and exercises, this essential guide covers topics such as:

  • the importance of choice of behaviour
  • tension control
  • self awareness and self-esteem
  • relationships
  • making and refusing requests
  • dealing with problem people
  • tricky situations
  • assertiveness online.

Exercises and activities in Develop your Assertiveness enable you to measure your progress and reach your goals.

©1996, 2000, 2006, 2010, 2013 Susan Bishop (P)2017 Brilliance Publishing, Inc., all rights reserved.

What members say

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Helpful, but nothing groundbreaking

Good content, but some sections were unnecessary or repetitive (such as the section on technology). The role-playing was helpful, especially when the same situation was approached from different points of view, but sometimes the author busy left it to the reader to finish the role playing which didn't really work.