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Publisher's Summary

You have to deal with difficult people all the time, including whiners and bullies. Whining is one of the most difficult behaviors to deal with for anyone. Get some perspectives on why whiners whine and what you can do to help yourself, and them, deal with it more effectively.

You might be surprised to learn some of the most brutal people are actually extremely sensitive inside. We call them marshmallows surrounded by barbed wire. Get tips in this piece on how to help them take down their walls so your life can be a whole lot easier.

Change Masters has individually coached thousands of global executives to significantly improve their leadership communication skills since it was established in 1986. The Change Masters Leadership Success Series gives you usable information, containing pragmatic tools that have been road-tested by top leaders. Many times people consider a seminar successful if there is one usable nugget or idea. This series captures the most valuable nuggets we've gleaned to give you high value and save you time.

© and (P)2007 Significant Pursuit Institute LLC

What members say

Average Customer Ratings

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  • Overall

rip off

Not worth any investment. Don't waste your money or credit on this audio.

3 of 3 people found this review helpful

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  • Performance
  • Story

Seriously, 14 minutes!

Any additional comments?

I am not sure what I am more disappointed with myself for not looking at the length of this audio clip or an audio clip of this length being sold as a one-off piece. The material is dealt with superficially and is of almost no value to a person looking to learn how to more effectively deal with difficult people. Awful!

1 of 1 people found this review helpful

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junk

I got this to try to help me with a situation at work and all it was was stories about what others had done and their workplace but not how things were fixed.