Customer Behavior

Product List
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    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 04-03-18
    • Language: English
    • 819 ratings
    • Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100...

    $18.00 or free with 30-day trial

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    • How High Performers Overcome Customer Indecision
    • By: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 09-20-22
    • Language: English
    • 103 ratings
    • From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched...

    $15.75 or free with 30-day trial

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    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 12-16-14
    • Language: English
    • 535 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    $18.03 or free with 30-day trial

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    • The Quest to Solve Problems Before They Happen
    • By: Dan Heath
    • Narrated by: Dan Heath
    • Length: 7 hrs and 47 mins
    • Release date: 03-03-20
    • Language: English
    • 1,579 ratings
    • Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers and showing how leaders, teams, and organizations can shift from reaction to...

    $14.99 or free with 30-day trial

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    • How to Create Relevant and Memorable Experiences at Every Touchpoint
    • By: Nicholas J. Webb
    • Narrated by: James Foster
    • Length: 7 hrs and 1 min
    • Release date: 12-27-15
    • Language: English
    • 177 ratings
    • What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top....

    $17.73 or free with 30-day trial

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    • Selling to the Hidden Influencer Who Can Multiply Your Results
    • By: Brent Adamson, Matthew Dixon, Pat Spenner, Nick Toman
    • Narrated by: Steve Kramer
    • Length: 8 hrs and 40 mins
    • Release date: 09-08-15
    • Language: English
    • 414 ratings
    • Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you...

    $18.00 or free with 30-day trial

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    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-20
    • Language: English
    • 120 ratings
    • Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about...

    $15.75 or free with 30-day trial

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    • A Detective Story About Solving the Mystery of Customer Behavior
    • By: David S Duncan
    • Narrated by: David S Duncan, Terrence Kidd
    • Length: 4 hrs and 39 mins
    • Release date: 05-04-21
    • Language: English
    • 37 ratings
    • “A page-turner that reads like a mystery”​ (Mark Bertolini, former chairman and CEO, Aetna) that delivers key insights to the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever...

    $17.09 or free with 30-day trial

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    $9.41 or free with 30-day trial

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    • A Step-by-Step Guide to Fundamental Business Marketing
    • By: Joanna Karn
    • Narrated by: Virtual Voice
    • Length: 4 hrs and 46 mins
    • Release date: 04-16-25
    • Language: English
    • 1 rating
    • How do you unleash the full potential of your brand, captivate your audience, and craft a compelling narrative that resonates? Imagine pouring your...

    $3.99 or free with 30-day trial

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    • How to Change Anyone's Mind
    • By: Jonah Berger, Fred Irby
    • Narrated by: Keith Nobbs
    • Length: 6 hrs and 46 mins
    • Release date: 03-10-20
    • Language: English
    • 645 ratings
    • “Jonah Berger is one of those rare thinkers who blends research-based insights with immensely practical guidance. I am grateful to be one of the many who have learned from this master teacher.” —Jim Collins, author Good to Great, coauthor Built to Last From the author of New York Times...

    $14.99 or free with 30-day trial

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    • Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
    • By: John Goodman
    • Narrated by: Mark Smeby
    • Length: 8 hrs and 31 mins
    • Release date: 02-05-19
    • Language: English
    • 11 ratings
    • Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn...

    $23.39 or free with 30-day trial

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    • Why the Subscription Model Will Be Your Company's Future - and What to Do About It
    • By: Tien Tzuo, Gabe Weisert
    • Narrated by: Dan Woren, Tien Tzuo
    • Length: 7 hrs and 41 mins
    • Release date: 06-05-18
    • Language: English
    • 358 ratings
    • Companies like Netflix, Spotify, and Salesforce are just the tip of the iceberg for the subscription model. The real transformation--and the real opportunity--is just beginning. Subscription companies are growing nine times faster than the S&P 500. Why? Because unlike product companies...

    $15.75 or free with 30-day trial

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    • How Today's Fastest-Growing Companies Drive Breakout Success
    • By: Sean Ellis, Morgan Brown
    • Narrated by: Sean Ellis, Morgan Brown
    • Length: 10 hrs and 43 mins
    • Release date: 04-25-17
    • Language: English
    • 1,020 ratings
    • The definitive playbook by the pioneers of Growth Hacking, one of the hottest business methodologies in Silicon Valley and beyond. It seems hard to believe today, but there was a time when Airbnb was the best-kept secret of travel hackers and couch surfers, Pinterest was a niche web site...

    $18.00 or free with 30-day trial

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    • How Successful Companies Transform New Customers into Loyal Champions
    • By: Donna Weber
    • Narrated by: Donna Weber
    • Length: 5 hrs and 1 min
    • Release date: 12-08-21
    • Language: English
    • 13 ratings
    • Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems....

    $16.29 or free with 30-day trial

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    $14.80 or free with 30-day trial

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    • How to Design B2B SAAS Pricing Models That Your Customers Will Love
    • By: Ulrik Lehrskov-Schmidt
    • Narrated by: Ulrik Lehrskov-Schmidt
    • Length: 6 hrs and 29 mins
    • Release date: 02-08-24
    • Language: English
    • 14 ratings
    • Written in the trenches of helping hundreds of B2B SaaS businesses, The Pricing Roadmap will help you pour gasoline on the fire of your pricing.

    $17.19 or free with 30-day trial

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    $14.19 or free with 30-day trial

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    • How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates
    • By: Karin Hurt, David Dye, Amy Edmonson - introduction
    • Narrated by: Karin Hurt, David Dye
    • Length: 5 hrs and 41 mins
    • Release date: 07-28-20
    • Language: English
    • 22 ratings
    • From executives complaining that their teams don’t contribute ideas to employees giving up because their input isn’t valued--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems...

    $20.69 or free with 30-day trial

  • Virtual Voice Sample
    • Master The Hidden Drivers Of Customer Behavior
    • By: Mark Levy
    • Narrated by: Virtual Voice
    • Length: 7 hrs and 23 mins
    • Release date: 11-12-25
    • Language: English
    • Not rated yet
    • Small choices. Big shifts. This book makes customer psychology usable for real impact. - Nir Eyal, best-selling author of Hooked: How to Build ...

    $11.99 or free with 30-day trial