Customer Success
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- De: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 25 m
- Versión completa
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The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
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Business to Company???
- De S. Wheelhouse en 12-07-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 25 m
- Fecha de lanzamiento: 07-07-17
- Idioma: Inglés
- The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- De: Wayne McCulloch
- Narrado por: Nick Hardcastle
- Duración: 8 h y 6 m
- Versión completa
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Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization.
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WOW - Actionable Steps
- De livinglikelauren en 12-22-23
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- Narrado por: Nick Hardcastle
- Duración: 8 h y 6 m
- Fecha de lanzamiento: 12-06-21
- Idioma: Inglés
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Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- De: Ashvin Vaidyanathan, Ruben Rabago
- Narrado por: Daniel Henning
- Duración: 7 h y 22 m
- Versión completa
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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
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Great content!! Narrating sounds like a computer
- De Lydia en 06-01-22
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrado por: Daniel Henning
- Duración: 7 h y 22 m
- Fecha de lanzamiento: 03-24-20
- Idioma: Inglés
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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....
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Measure What Matters
- How Google, Bono, and the Gates Foundation Rock the World with OKRs
- De: John Doerr, Larry Page - foreword
- Narrado por: John Doerr, full cast, Julia Collins, y otros
- Duración: 7 h y 56 m
- Versión completa
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In Measure What Matters, Doerr shares a broad range of first-person, behind-the-scenes case studies, with narrators including Bono and Bill Gates, to demonstrate the focus, agility, and explosive growth that the Objectives and Key Results system has spurred at so many great organizations. This book will help a new generation of leaders capture the same magic.
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Last chapter covers what matters most
- De Dan Richards en 06-08-18
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Measure What Matters
- How Google, Bono, and the Gates Foundation Rock the World with OKRs
- Narrado por: John Doerr, full cast, Julia Collins, Jini Kim, Mike Lee, Atticus Tysen, Patti Stonesifer, Susan Wojcicki, Cristos Goodrow, Alex Garden, Joseph Suzuki, Various
- Duración: 7 h y 56 m
- Fecha de lanzamiento: 04-24-18
- Idioma: Inglés
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Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth - and how it can help any organization thrive....
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The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- De: Chip Heath, Dan Heath
- Narrado por: Jeremy Bobb
- Duración: 6 h y 24 m
- Versión completa
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While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
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Easy to create your own defining moments
- De A. Yoshida en 12-15-17
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The Power of Moments
- Why Certain Experiences Have Extraordinary Impact
- Narrado por: Jeremy Bobb
- Duración: 6 h y 24 m
- Fecha de lanzamiento: 10-03-17
- Idioma: Inglés
- The Power of Moments shows us how to be the author of richer experiences....
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Customer Success Manifesto
- How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
- De: Jay Goncalves, Ben McLellan
- Narrado por: Ben McLellan
- Duración: 5 h y 28 m
- Versión completa
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What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience. Ben and I created this book with that in mind. When you feel like there is much more to be done in how you serve your clients, we’ve got you. For a long time, marketers--specifically in the online space--have been making bolder and bolder promises.
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Fantastic read
- De Seth en 02-20-24
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Customer Success Manifesto
- How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
- Narrado por: Ben McLellan
- Duración: 5 h y 28 m
- Fecha de lanzamiento: 02-06-23
- Idioma: Inglés
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What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.
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Upstream
- The Quest to Solve Problems Before They Happen
- De: Dan Heath
- Narrado por: Dan Heath
- Duración: 7 h y 47 m
- Versión completa
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New York Times best-selling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers. Most of us spend our days handling a deluge of pressing issues. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure?
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Mixed review
- De Aaron en 12-09-20
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Upstream
- The Quest to Solve Problems Before They Happen
- Narrado por: Dan Heath
- Duración: 7 h y 47 m
- Fecha de lanzamiento: 03-03-20
- Idioma: Inglés
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New York Times best-selling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers....
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Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
- De: Joshua Seiden
- Narrado por: Chris Abell
- Duración: 1 h y 21 m
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In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service - and software-driven world, “done” is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on? Mostly, we simply ask teams to build features - but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve.
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Quick, informative, and easy to understand
- De tatianna en 01-11-20
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Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
- Narrado por: Chris Abell
- Duración: 1 h y 21 m
- Fecha de lanzamiento: 05-23-19
- Idioma: Inglés
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This book is a practical guide to using outcomes to guide the work of your team....
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The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- De: Nick Mehta, Allison Pickens, Maria Martinez - foreword
- Narrado por: Chloe Cannon
- Duración: 10 h y 6 m
- Versión completa
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If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
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Outstanding
- De Amazon Customer en 08-12-21
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The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- Narrado por: Chloe Cannon
- Duración: 10 h y 6 m
- Fecha de lanzamiento: 07-31-20
- Idioma: Inglés
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If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate....
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Talking to Strangers
- What We Should Know About the People We Don't Know
- De: Malcolm Gladwell
- Narrado por: Malcolm Gladwell
- Duración: 8 h y 42 m
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How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach us something about the way we relate to each other that isn't true? While tackling these questions, Malcolm Gladwell was not solely writing a book for the page. He was also producing for the ear. In the audiobook version of Talking to Strangers, you’ll hear the voices of people he interviewed - scientists, criminologists, military psychologists.
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Enjoyable listen with some facts incorrect
- De Jim en 09-11-19
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Talking to Strangers
- What We Should Know About the People We Don't Know
- Narrado por: Malcolm Gladwell
- Duración: 8 h y 42 m
- Fecha de lanzamiento: 09-10-19
- Idioma: Inglés
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Malcolm Gladwell, host of the podcast Revisionist History and author of the number-one New York Times best seller Outliers, reinvents the audiobook in this immersive production of Talking to Strangers, a powerful examination of our interactions with people....
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- De: Colleen Stanley
- Narrado por: Janet Ivey, Charity Spencer
- Duración: 6 h y 53 m
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In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more. Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships.
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Self control
- De Leslie en 05-26-22
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- Narrado por: Janet Ivey, Charity Spencer
- Duración: 6 h y 53 m
- Fecha de lanzamiento: 04-21-20
- Idioma: Inglés
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In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening....
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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Must Read!
- De Jennifer Ringenberg en 06-05-23
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Fecha de lanzamiento: 10-02-20
- Idioma: Inglés
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In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....
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Hypnotic Writing
- How to Seduce and Persuade Customers with Only Your Words
- De: Joe Vitale
- Narrado por: Graham Rowat
- Duración: 6 h y 24 m
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Discover the secrets of written persuasion!
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the hype myself. book to buy my other products
- De sue sutton en 01-02-22
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Hypnotic Writing
- How to Seduce and Persuade Customers with Only Your Words
- Narrado por: Graham Rowat
- Duración: 6 h y 24 m
- Fecha de lanzamiento: 12-01-20
- Idioma: Inglés
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Discover the secrets of written persuasion....
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How to Win Customers and Keep Them for Life
- De: Michael LeBoeuf Ph.D.
- Narrado por: Michael LeBoeuf Ph.D.
- Duración: 1 h y 29 m
- Versión resumida
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From Michael LeBoeuf, the best selling author of Working Smart and the audio programs Working Smarter, Imagineering, and The Perfect Business, comes How to Win Customers and Keep Them for Life. With a hardhitting, action-ready rewards-and-incentives ideology, this is the ultimate program to building a successful business through customer satisfaction.
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One of the Best!!
- De Justin en 01-25-06
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How to Win Customers and Keep Them for Life
- Narrado por: Michael LeBoeuf Ph.D.
- Duración: 1 h y 29 m
- Fecha de lanzamiento: 04-07-00
- Idioma: Inglés
- The success of any business depends on knowing the answers to these important questions...
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What Your Customer Wants and Can’t Tell You
- Unlocking Consumer Decisions with the Science of Behavioral Economics
- De: Melina Palmer
- Narrado por: Rachel Perry
- Duración: 8 h y 12 m
- Versión completa
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This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book.
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Good ideas, but felt like a collection of tweets
- De J. Cabral en 03-02-24
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What Your Customer Wants and Can’t Tell You
- Unlocking Consumer Decisions with the Science of Behavioral Economics
- Narrado por: Rachel Perry
- Duración: 8 h y 12 m
- Fecha de lanzamiento: 05-11-21
- Idioma: Inglés
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This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book....
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Start with Why
- How Great Leaders Inspire Everyone to Take Action
- De: Simon Sinek
- Narrado por: Simon Sinek
- Duración: 7 h y 18 m
- Versión completa
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The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the why of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever.
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Useless Dribble
- De Chimdi Azubuike en 03-10-18
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Start with Why
- How Great Leaders Inspire Everyone to Take Action
- Narrado por: Simon Sinek
- Duración: 7 h y 18 m
- Fecha de lanzamiento: 09-05-17
- Idioma: Inglés
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The inspirational best seller that ignited a movement and asked us to find our why. Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time - with more than 56 million views and counting....
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- De: Clayton M. Christensen
- Narrado por: L.J. Ganser
- Duración: 8 h y 37 m
- Versión completa
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Historia
His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic best seller - one of the most influential business books of all time - innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership. Christensen explains why most companies miss out on new waves of innovation.
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This book is best read, not heard
- De Andrea Rudert en 09-09-17
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- Narrado por: L.J. Ganser
- Duración: 8 h y 37 m
- Fecha de lanzamiento: 04-18-17
- Idioma: Inglés
- Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....
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The Expansion Sale
- Four Must-Win Conversations to Keep and Grow Your Customers
- De: Erik Peterson, Tim Riesterer
- Narrado por: Susan Marlowe
- Duración: 4 h y 57 m
- Versión completa
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Historia
Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion.
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The Expansion Sale
- Four Must-Win Conversations to Keep and Grow Your Customers
- Narrado por: Susan Marlowe
- Duración: 4 h y 57 m
- Fecha de lanzamiento: 07-20-21
- Idioma: Inglés
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Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Intenta nuevamentePrecio regular: US$11.17 o 1 crédito
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Custer Died for Your Sins
- An Indian Manifesto
- De: Vine Deloria Jr.
- Narrado por: Kaipo Schwab
- Duración: 9 h y 28 m
- Versión completa
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Historia
Standing Rock Sioux activist, professor, and attorney Vine Deloria, Jr., shares his thoughts about US race relations, federal bureaucracies, Christian churches, and social scientists in a collection of 11 eye-opening essays infused with humor. This "manifesto" provides valuable insights on American Indian history, Native American culture, and context for minority protest movements mobilizing across the country throughout the 60s and 70s. Originally published in 1969, this book remains a timeless classic and is one of the most significant nonfiction works written by a Native American.
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The best place to start to understand the US
- De rain circle en 05-31-20
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Custer Died for Your Sins
- An Indian Manifesto
- Narrado por: Kaipo Schwab
- Duración: 9 h y 28 m
- Fecha de lanzamiento: 04-30-19
- Idioma: Inglés
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Standing Rock Sioux activist, professor, and attorney Vine Deloria, Jr., shares his thoughts about US race relations, federal bureaucracies, Christian churches, and social scientists in a collection of 11 eye-opening essays infused with humor....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
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Communicating Your Way to Success
- Master the Art of Persuasion, Positively Influence Others, Increase Sales, and Stand Out From the Crowd.
- De: Dr. Jacent Mpalyenkana
- Narrado por: Virtual Voice
- Duración: 3 h y 52 m
- Versión completa
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Historia
This book will help you shape your game plan and increase your ability to positively influence and persuade others. Whether you are selling products, services, or ideas, the detailed explanations and exercises in this book will teach you how to maximize your persuasive power. Some of the key points in the book include: - The 10 most common misdemeanors of business communication. - A simplified step-by-step process of achieving superior communication and influence. - 19 exercises that you can use to develop an elevator speech, sales page, pitch letter, and marketing campaign for your product...
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Communicating Your Way to Success
- Master the Art of Persuasion, Positively Influence Others, Increase Sales, and Stand Out From the Crowd.
- Narrado por: Virtual Voice
- Duración: 3 h y 52 m
- Fecha de lanzamiento: 02-22-24
- Idioma: Inglés
- This book will help you shape your game plan and increase your ability to positively influence and persuade others. Whether you are selling ...
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: US$14.99 o 1 crédito
Sale price: US$14.99 o 1 crédito
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