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The JOLT Effect
- How High Performers Overcome Customer Indecision
- Narrado por: Matthew Dixon, Ted McKenna
- Duración: 5 h y 47 m
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Resumen del Editor
From the best-selling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales
In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business. But this approach backfires dramatically. Why? Because it completely gets wrong the primary driver behind purchasing decision-making: once purchase intent is established, customers no longer care about succeeding. What they really care about is not failing.
For years, sales expert Matthew Dixon has been busting longstanding business myths. Now in The JOLT Effect, he and co-author Ted McKenna turn their trademark analysis and latest research to the vital and growing problem of customer indecision—and offer a shocking new approach that turns conventional wisdom on its head. Drawing on a brand-new, first-of-its-kind study of more than two and a half million sales conversations from across industry, they reveal the surprising truth that high-performing sales reps grasp and their average-performing peers don’t: Only by addressing the customer’s fear of failure can you get indecisive buyers to go from verbally committing to actually pulling the trigger.
Packed with robust data, counterintuitive insights, and practical guidance, The JOLT Effect is the playbook for any salesperson or sales leader who wants to close the gap between customer intent and action—and close more sales.
* This audiobookincludes a downloadable PDF that contains charts, graphs and illustrations from the book.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
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General
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Powerful strategies for sales proficiency in ever-changing situations. When sales people are promoted, change jobs, or face new business environments, they inevitably need to learn new skills quickly. Their livelihoods depend on getting up to speed quickly; their bosses have no patience for delayed results
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Practical and insightful
- De Locke en 08-27-15
De: Jill Konrath
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- De: Stephen Wunker, David Farber, Jessica Wattman
- Narrado por: Tim Andres Pabon
- Duración: 4 h y 52 m
- Versión completa
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Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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YouTube talks are better.
- De BizTech Readings en 12-27-16
De: Stephen Wunker, y otros
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The Lost Art of Closing
- Winning the Ten Commitments That Drive Sales
- De: Anthony Iannarino
- Narrado por: Anthony Iannarino
- Duración: 5 h y 9 m
- Versión completa
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Anthony Iannarino has a different approach to closing geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process - if you've set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall.
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gems buried in fluff
- De Andrey Norin en 04-13-18
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High-Profit Prospecting
- Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
- De: Mark Hunter CSP
- Narrado por: Sean Pratt
- Duración: 6 h y 10 m
- Versión completa
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As a salesperson, your pipeline is the key to your success. No matter what changes, that remains the same. Top producers prospect - and they do it all the time. "But how?" you ask, "In the age of the Internet, isn't cold-calling dead?" Now, in his new audiobook, sales expert Mark Hunter shatters costly prospecting myths and eliminates confusion about what works today.
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recycles a lot of common info
- De roland en 04-18-17
De: Mark Hunter CSP
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Sales EQ
- How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal
- De: Jeb Blount
- Narrado por: Jeb Blount
- Duración: 9 h y 2 m
- Versión completa
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The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
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Effective Approach to EQ Sales Mastery
- De Joe en 07-20-17
De: Jeb Blount
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The Only Sales Guide You'll Ever Need
- De: Anthony Iannarino
- Narrado por: Anthony Iannarino
- Duración: 5 h y 54 m
- Versión completa
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Anthony Iannarino never set out to become a salesman. He fell into his profession by accident, and now has turned his focus to a question that's been debated for at least a century: Why are a small number of salespeople in any field hugely successful, while the rest are stuck with mediocre results at best? Since then, and for over 25 years, he has read hundreds of books, tested countless strategies, and interviewed dozens of the best salespeople to figure out what sets the extraordinary ones apart from the rest.
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Great read
- De Helpful Review en 10-12-17
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Shortcut Your Startup
- Speed Up Success with Unconventional Advice from the Trenches
- De: Carter Reum, Courtney Reum
- Narrado por: Carter Reum
- Duración: 6 h y 55 m
- Versión completa
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Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
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A must read for start ups
- De Dave en 02-09-18
De: Carter Reum, y otros
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The Language of Trust
- De: Michael Maslansky
- Narrado por: Michael Maslansky
- Duración: 7 h y 26 m
- Versión completa
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Still struggling through the financial crisis that began in 2008, consumers aren't buying traditional sales approaches anymore. So how do salespeople, corporate communicators, managers, and marketers sell their ideas, products, and services to a generation of customers who are more skeptical and less influenced by conventional marketing than ever before?
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Are you communicating or just talking?
- De Shawn en 11-08-10
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Designing for Growth
- A Design Thinking Tool Kit for Managers
- De: Jeanne Liedtka, Tim Ogilvie
- Narrado por: Nicol Zanzarella
- Duración: 6 h y 35 m
- Versión completa
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Jeanne Liedtka and Tim Ogilvie educate listeners on one of the hottest trends in business development: "design thinking", or the ability to turn abstract ideas into practical applications for maximal business growth. Jeanne Liedtka's recent book, The Catalyst: How YOU Can Lead Extraordinary Growth, was named a Top Innovation and Design Thinking Book by Business Week. Tim Ogilvie has been hailed as a visionary for his pioneering contributions to service innovation, business model innovation, and customer experience design.
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Audiobook requires regular book
- De GoingGoingGone... en 07-01-18
De: Jeanne Liedtka, y otros
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Combo Prospecting
- The Powerful One-Two Punch That Fills Your Pipeline and Wins Sales
- De: Tony J. Hughes
- Narrado por: Simon Mattacks
- Duración: 8 h y 6 m
- Versión completa
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How do you break through to impossible-to-reach executive buyers who are intent on blocking out the noise that confronts them every day? Old-school prospecting tactics or new-school techniques alone won't provide the answers. But Combo Prospecting will...by showing how to combine time-tested sales processes with cutting-edge social media strategies and clever technology hacks.
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Excellent Book
- De Amazon Customer en 04-04-18
De: Tony J. Hughes
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Power Listening
- Mastering the Most Critical Business Skill of All
- De: Bernard T Ferrari
- Narrado por: Sean Pratt
- Duración: 5 h y 36 m
- Versión completa
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Listening is harder than it looks - but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help you become an active listener, able to shape and focus any conversation.
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Better listening made easy
- De Alejandro A. en 09-07-12
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The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- De: Ram Charan, Geri Willigan
- Narrado por: Bob Reed
- Duración: 5 h y 48 m
- Versión completa
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Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
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Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- De Niel en 06-23-19
De: Ram Charan, y otros
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Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- De: Karen Martin
- Narrado por: Karen Martin
- Duración: 8 h y 25 m
- Versión completa
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Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
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Not for me - dislike narrator's voice +
- De sharing1 en 10-11-19
De: Karen Martin
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Stop Selling and Start Leading
- How to Make Extraordinary Sales Happen
- De: James M. Kouzes, Barry Z. Posner, Deb Calvert
- Narrado por: Brian Holsopple
- Duración: 5 h y 17 m
- Versión completa
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In the Age of the Customer, sales effectiveness depends mightily on the buyer experience. Despite nearly universal agreement on the need for creating value in every step of the buyer’s journey, sellers continue to struggle with how to create that value and connect meaningfully with buyers. New research bridges the gap and reveals the behavioral blueprint for sellers that makes buyers more likely to meet with them - and more likely to buy from them.
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Sales leadership 101
- De Sole Trades en 08-29-20
De: James M. Kouzes, y otros
Las personas que vieron esto también vieron...
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The Challenger Customer
- Selling to the Hidden Influencer Who Can Multiply Your Results
- De: Brent Adamson, Matthew Dixon, Pat Spenner, y otros
- Narrado por: Steve Kramer
- Duración: 8 h y 40 m
- Versión completa
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General
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Narración:
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Historia
The authors unveil research that identifies Mobilizers and provide a roadmap for how sales and marketing teams can find them, engage them with disruptive insight, and leverage them to drive consensus across the customer organization. Once you have identified the Mobilizers among your customers, almost any rep, with the right coaching, tools, and marketing support can start a chain reaction that leads to a whole organization getting on board with even the most provocative ideas.
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Love it, invaluable business resource!
- De Marxk Madhavan en 06-25-17
De: Brent Adamson, y otros
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
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General
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Narración:
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Historia
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
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Sales Pitch
- How to Craft a Story to Stand Out and Win
- De: April Dunford
- Narrado por: April Dunford
- Duración: 2 h y 57 m
- Versión completa
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General
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Narración:
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Historia
World-renowned product positioning and marketing expert April Dunford knows that standing out in a crowded market is the key to getting sales. In Sales Pitch, she shows entrepreneurs, salespeople, marketers, and business leaders how they can achieve success by building a narrative that clearly communicates how your product is different and better than anything else on the market.
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A very well articulated approach to turn positioning foundations (from Obviously Awesome) into an actionable sales tool.
- De BOUMZEBRA en 03-29-24
De: April Dunford
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The Challenger Sale
- Taking Control of the Customer Conversation
- De: Matthew Dixon, Brent Adamson
- Narrado por: Matthew Dixon, Brent Adamson
- Duración: 5 h y 43 m
- Versión completa
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General
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Narración:
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Historia
The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades.
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Bellow average book
- De Elias Karráa en 08-11-19
De: Matthew Dixon, y otros
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Obviously Awesome
- How to Nail Product Positioning so Customers Get It, Buy It, Love It
- De: April Dunford
- Narrado por: April Dunford
- Duración: 3 h y 31 m
- Versión completa
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General
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Narración:
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Historia
You know your product is awesome, but does anybody else? Forget everything you thought you knew about positioning. Successfully connecting your product with consumers isn’t a matter of following trends, comparing yourself to the competition, or trying to attract the widest customer base. So, what is it? April Dunford, positioning guru and tech executive, will enlighten you.
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The best and only book on positioning
- De Geordie en 05-02-20
De: April Dunford
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Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- De: Keenan
- Narrado por: Keenan
- Duración: 5 h y 47 m
- Versión completa
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General
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Narración:
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Historia
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
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SPIN selling with more EQ mixed in
- De Amazon Customer en 09-28-19
De: Keenan
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The Challenger Customer
- Selling to the Hidden Influencer Who Can Multiply Your Results
- De: Brent Adamson, Matthew Dixon, Pat Spenner, y otros
- Narrado por: Steve Kramer
- Duración: 8 h y 40 m
- Versión completa
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General
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Narración:
-
Historia
The authors unveil research that identifies Mobilizers and provide a roadmap for how sales and marketing teams can find them, engage them with disruptive insight, and leverage them to drive consensus across the customer organization. Once you have identified the Mobilizers among your customers, almost any rep, with the right coaching, tools, and marketing support can start a chain reaction that leads to a whole organization getting on board with even the most provocative ideas.
-
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Love it, invaluable business resource!
- De Marxk Madhavan en 06-25-17
De: Brent Adamson, y otros
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
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General
-
Narración:
-
Historia
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Sales Pitch
- How to Craft a Story to Stand Out and Win
- De: April Dunford
- Narrado por: April Dunford
- Duración: 2 h y 57 m
- Versión completa
-
General
-
Narración:
-
Historia
World-renowned product positioning and marketing expert April Dunford knows that standing out in a crowded market is the key to getting sales. In Sales Pitch, she shows entrepreneurs, salespeople, marketers, and business leaders how they can achieve success by building a narrative that clearly communicates how your product is different and better than anything else on the market.
-
-
A very well articulated approach to turn positioning foundations (from Obviously Awesome) into an actionable sales tool.
- De BOUMZEBRA en 03-29-24
De: April Dunford
-
The Challenger Sale
- Taking Control of the Customer Conversation
- De: Matthew Dixon, Brent Adamson
- Narrado por: Matthew Dixon, Brent Adamson
- Duración: 5 h y 43 m
- Versión completa
-
General
-
Narración:
-
Historia
The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades.
-
-
Bellow average book
- De Elias Karráa en 08-11-19
De: Matthew Dixon, y otros
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Obviously Awesome
- How to Nail Product Positioning so Customers Get It, Buy It, Love It
- De: April Dunford
- Narrado por: April Dunford
- Duración: 3 h y 31 m
- Versión completa
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General
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Narración:
-
Historia
You know your product is awesome, but does anybody else? Forget everything you thought you knew about positioning. Successfully connecting your product with consumers isn’t a matter of following trends, comparing yourself to the competition, or trying to attract the widest customer base. So, what is it? April Dunford, positioning guru and tech executive, will enlighten you.
-
-
The best and only book on positioning
- De Geordie en 05-02-20
De: April Dunford
-
Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- De: Keenan
- Narrado por: Keenan
- Duración: 5 h y 47 m
- Versión completa
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General
-
Narración:
-
Historia
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
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SPIN selling with more EQ mixed in
- De Amazon Customer en 09-28-19
De: Keenan
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Elite Sales Strategies
- A Guide to Being One-Up, Creating Value, and Becoming Truly Consultative
- De: Anthony Iannarino
- Narrado por: Anthony Iannarino
- Duración: 6 h y 48 m
- Versión completa
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General
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Narración:
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Historia
In Elite Sales Strategies, expert sales leader Anthony Iannarino offers his philosophy about becoming a commercial success. This guidebook provides unique insights into how to approach every sale by serving your clients from a position of authority and expertise.
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Another great Anthony Iannorino book!
- De Marc Sierra en 07-07-22
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The Experience Mindset
- Changing the Way You Think About Growth
- De: Tiffani Bova, Tom Peters - foreword
- Narrado por: Tiffani Bova, Kaleo Griffith
- Duración: 6 h y 30 m
- Versión completa
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General
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Narración:
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Historia
In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.
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Everything needed w/case stories w/o unnecessary fluff
- De Annie Roslawski en 06-21-23
De: Tiffani Bova, y otros
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Selling With
- The Art of Selling with Champions to Shape Internal Buying Conversations & Close Enterprise Deals.
- De: Nate Nasralla
- Narrado por: Nate Nasralla
- Duración: 6 h y 8 m
- Versión completa
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General
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Narración:
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Historia
You probably think sales reps close deals. But the data’s in. More than 90 percent of B2B buying happens during internal meetings—not sales meetings. Which means deals are won and lost when you're not in the room. Yet, the typical sales book and process still focuses on sales reps in sales meetings. It’s like trying to win a Formula 1 race while driving on the wrong track. That’s why Selling With teaches you the art of buyer enablement—the process of creating committed champions for every deal in your pipeline, while enabling them to sell internally with a compelling written message.
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You must fully commit like a surfer
- De max racey en 02-08-24
De: Nate Nasralla
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Eat Their Lunch
- Winning Customers Away from Your Competition
- De: Anthony Iannarino
- Narrado por: Anthony Iannarino
- Duración: 6 h y 25 m
- Versión completa
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The first ever playbook for B2B salespeople on how to win clients and customers who are already being serviced by your competition, from the author of The Only Sales Guide You'll Ever Need and The Lost Art of Closing. Your competitors may be tough, but with the strategies you'll discover in this audiobook, you'll soon be eating their lunch.
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painful listen
- De Amazon Customer en 11-17-18
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SPIN Selling
- De: Neil Rackham
- Narrado por: Eli Woods
- Duración: 6 h y 12 m
- Versión completa
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Written by Neil Rackham, former president and founder of Huthwaite corporation, SPIN Selling is a must-listen for anyone involved in selling or managing a sales force. Unquestionably the best-documented account of sales success ever collected and the result of the Huthwaite corporation's massive 12-year, one-million-dollar research into effective sales performance, this groundbreaking resource details the revolutionary SPIN (Situation, Problem, Implication, Need-payoff) strategy.
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Sales and Science
- De Joe A Snyder III en 10-27-21
De: Neil Rackham
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Sales Management. Simplified
- The Straight Truth About Getting Exceptional Results from Your Sales Team
- De: Mike Weinberg
- Narrado por: L. J. Ganser
- Duración: 6 h y 57 m
- Versión completa
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Why do sales organizations fall short? Every day expert consultants like Mike Weinberg are called on by companies large and small to find the answer - and it's one that may surprise you. Typically the issue lies not with the sales team - but with how it is being led. Through their attitude and actions, senior executives and sales managers unknowingly undermine performance. In Sales Management. Simplified. Weinberg tells it straight, calling out the problems plaguing sales forces and the costly mistakes made by even the best-intentioned sales managers.
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Results over Activity? Results win
- De Amazon Customer en 04-01-16
De: Mike Weinberg
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Positioning, 20th Anniversary Edition
- The Battle for Your Mind
- De: Al Ries, Jack Trout
- Narrado por: Grover Gardner
- Duración: 4 h y 8 m
- Versión completa
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An updated edition of the original 1981 text, this 20th-anniversary edition makes available to business and marketing professionals - including tens of thousands of Ries and Trout groupies, worldwide - the work that forever changed the way marketing strategy is done. This new edition features commentary from the authors that offers fresh insight into why “positioning” a product in a prospective customer's mind is still the most important strategy in business, and includes numerous examples of campaigns that followed, or didn't follow, Ries and Trout's thinking.
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branding Bible-ish
- De Los en 03-15-24
De: Al Ries, y otros
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Go Big or Go Home
- De: Diana Kander, Tucker Trotter
- Narrado por: Diana Kander, Tucker Trotter
- Duración: 2 h y 28 m
- Versión completa
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How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do it with a logical argument or even the best PowerPoint presentation. They do it by turning their pitch into an emotional experience that makes the customer think, "This just feels right." This book is your blueprint for tapping into a clients gut feeling and bringing home the win. Go Big or Go Home is the greatest collection of the most memorable pitches in film, sports, business, and philanthropy.
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Dope ass Book!
- De Amber E Johnson-Garrett en 04-24-24
De: Diana Kander, y otros
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Conversations That Win the Complex Sale
- Using Power Messaging to Create More Opportunities, Differentiate Your Solutions, and Close More Deals
- De: Erik Peterson, Tim Riesterer
- Narrado por: Joe Barrett
- Duración: 5 h y 26 m
- Versión completa
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In today's highly competitive world of complex sales, commoditization of your brand is one of the greatest dangers. You must differentiate yourself from the competition—or you will lose out. Erik Peterson and Tim Riesterer have been developing and honing their Power Messaging sales technique for more than twenty years, and now they reveal all their secrets in Conversations That Win the Complex Sale. Peterson and Riesterer provide the tools you need to recraft your message into a compelling story that wins more deals.
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Poor choice of the narrator
- De Lena Grisha en 04-28-23
De: Erik Peterson, y otros
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Sell Different!
- All New Sales Differentiation Strategies to Outsmart, Outmaneuver, and Outsell the Competition
- De: Lee B. Salz, Jack Daly - foreword
- Narrado por: Lee B. Salz
- Duración: 5 h y 34 m
- Versión completa
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How do you stand out from the pack and not just land the account, but win deals at the prices you want? Lee B. Salz’s previous groundbreaking, best-selling book Sales Differentiation armed salespeople with strategies to differentiate both what they sell and how they sell it. Sell Different! provides a new component of Sales Differentiation strategy to help you outsmart, outmaneuver, and outsell the competition to win more deals at the prices you want. This book provides you with the tools you need to land new accounts and grow existing ones.
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Rookie to vet sales book
- De Tara Quinn en 04-02-22
De: Lee B. Salz, y otros
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Outbounding
- Win New Customers with Outbound Sales and End Your Dependence on Inbound Leads
- De: William Miller
- Narrado por: Mike Terry
- Duración: 7 h y 5 m
- Versión completa
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General
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Narración:
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Historia
Many companies have let their sales people devolve into an order-taking, customer “farming” team where the focus is following up on inbound leads or just trying to upsell current customers. Conversely, this is the critical time in the life of a business when organizations with a team trained to sell outbound successfully will rise above the rest. Outbound selling can be intimidating even to the most senior rep, yet that same intimidation around cold calling and outbound sales can be transformed into confident success with the right tools at your disposal.
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Very good book
- De Alisha D. en 03-14-21
De: William Miller
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Demand-Side Sales 101
- Stop Selling and Help Your Customers Make Progress
- De: Bob Moesta, Greg Engle - contributor
- Narrado por: Lauren Anthony
- Duración: 4 h y 34 m
- Versión completa
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General
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Narración:
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Historia
Bob Moesta, lifelong innovator and coarchitect of the “Jobs to be done” theory, shares his approach for flipping the lens on sales. Bob shifts the focus of sales from selling to helping people buy and make progress in their lives - demand-side sales.
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Demand Side Sales 101 - a red pill for salespeople
- De Mark Gibson en 03-08-23
De: Bob Moesta, y otros
Lo que los oyentes dicen sobre The JOLT Effect
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- Anonymous User
- 09-08-23
Something to Think About
I love it when a cell book gives me a critical element to be thinking about at all times!
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- Anonymous User
- 02-28-23
Great when you are stuck with deals!
I work in crm consulting and this book is amazing as we can add playbooks from this book directly into clients crm
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- Jeff
- 12-20-22
Great stuff!
Kind of hit on what might be a paradigm shift from companies still doing business 90’s-style… where a room full of “experts” are meant to “Wow” the client.
Now… the salesperson should hone their own expertise (up to a certain level) and reduce FOMU!
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- Mark Gibson
- 01-27-23
The high cost of buyer indecision
After reading The Jolt Effect, by Matt Dixon and Ted McKenna, where they analyzed more than 2.5 million sales calls recorded and digitized in the Tethr call recording system, we know the problem exists across the entire SaaS B2B market, regardless of sector or deal size.
The insights from the analysis published in The Jolt Effect result from an AI model created after analyzing 8,300 data points in a 2.5 million call sample. The model reliably predicts the outcomes of a deal with 85% accuracy, based on the language the buyer uses in the call.
This is a historic and watershed study of buying behavior and sales leaders who ignore the findings or fail to read and absorb the lessons in this book, do so at their peril
What’s Going on?
In the past 5-7 years win rates (from qualified prospect to close) have nearly halved, while deals ending in no decision have more than doubled. Until the Jolt Effect was published, few people knew why or could tell you what to do about it. As revealed in the study, elite salespeople could intuitively detect indecision and took steps to overcome the indecision to bring in the business or recognized the buyer could not decide and they moved on.
win loss rates to no decison
But what about the other 94% of salespeople?
If you are not recording every sales call and Zoom/Teams/etc. call and your sales managers are not analyzing sales calls and coaching, peer coaching, and mentoring salespeople and SDRs on a weekly basis, then you might as well click away now because nothing is going to change and your %age of deals ending in no-decision number will remain the same
Why are so many deals ending in no decision?
Based on the data, 44% of deals that ended in no decision because the buyer preferred the status quo to change. The other 56% of deals were lost because of buyer indecision, see Figure 1.1 from the Jolt Effect Audible download.
root cause of losses
Buyer indecision is not new. We know in every decision involving change that there are two opposing sets of forces at play. This is well articulated in the Jobs to Be Done framework or mental decision model, articulated originally by Tony Ulwick 20 years ago, and adopted by Clayton Christensen in the Innovators Solution alongside Bob Moesta.
There are opposing forces at play in any decision to change that result in behavior change. On the forces pushing forward to a new choice; there is the urgency of the current problem and the desire to make things better, combined with the attractiveness of the new solution. The forces blocking change are the habit of the present and the tug of historical allegiances, combined with the anxiety and uncertainty of making a new choice.
OPPOSING FORCES MODEL FROM BOB MOESTA.
JTBD Forces model
What is causing buyer anxiety and uncertainty that leads to indecision? It’s human nature and the fear of messing up is causing high levels of indecision for three main reasons. These could resonate with you as you think back about deals that didn’t close for your team over the past year or so.
Buyers are unable to choose between different products and ask for comparisons between your offering and competitor B and obsess over features that are present or missing from your offering.
Buyers are drowning in high-quality information from dozens of sources and trying to find the best product/service becomes a confusing, time-consuming chore. This is known as analysis paralysis. Symptoms are when buyers ask for more information, another pilot, another customer reference or advise they will get back to you when they have analyzed yet another competitor’s products.
Buyers are uncertain of achieving the ROI and financial outcomes they seek from the new product or service and believe that it will reflect poorly on them and the decision team if they don’t. Buyers view the amount of change, disruption, and financial outlay as too risky for them and possibly career-limiting if all goes badly.
What are High Performers Doing to Overcome Indecision?
The JOLT in The Jolt Effect title is an acronym for what elite salespeople are doing that is different from the rest and it starts with a J.
Judge that indecision is happening by listening carefully to customer language and observing behavior.
Offer proactive guidance and advocacy (personal recommendations), based on experience working with similar customers who faced the same array of choices. This is the domain of elite reps who have established trust and are industry experts in how companies buy and use your product.
Limit further exploration. This requires several skills, sense-making and controlling the flow of information. Salespeople who have established themselves as subject matter experts are in the best position to help customers to decide.
Take risk off the table. Top performers help buyers to get comfortable with their decision by setting outcome expectations, offering downside risk protection, and or starting with a smaller deal size.
What to Do?
Implement The JOLT Effect training to overcome buyer indecision, and this starts by getting everyone on the customer-facing team to read the book, or as a minimum watch a video summary of the core concepts. In your weekly sales meeting, get each salesperson to present one key learning from the book or idea they will adopt next week.
If you are not already recording and analyzing sales calls - when would now be a good time to start?
Call recording software from companies like ExecVision (Mediafly), Gong, Chorus, and Tethr are the only tools in the sales enablement tool stack that go viral in an organization. Why? Because salespeople, particularly new hires, want to hear what top reps are saying and doing on sales calls. A library of curated calls is a wonderful way to accelerate sales ramp time with regular coaching and mentoring. Nothing beats call recording and coaching for improving conversational competency.
Focus on skills development. A recession is a good time to upgrade the consultative selling skills of your team by replacing poor performers with mindset issues and by implementing weekly 3-4 hour skills coaching, and role-playing workshop sessions, where managers review and critique calls and focus on developing one skill a month and monitor individual performance improvement. Toastmasters is a great first step outside the company to gain important communication sales and life skills
Adopt a continuous learning ethos. This starts at the top of the company and sales leaders must encourage salespeople to take charge of their own personal development, subsidizing book and development course purchases, holding monthly book reviews, and encouraging participation in external learning courses in line with career development.
Why bother?
The data in the study reveals that Jolt seller win rates are nearly double that of average sellers in deals with low indecision, and more than double in deals with medium levels of indecision, but when buyers have a high degree of indecision, Jolt sellers have a win rate 5 times higher than average sellers. This chart is from the Jolt Effect Audible download.
jolt win rates
I know of no other lever that sales leaders can pull, capable of increasing revenue that would otherwise be lost to no decision. What is the financial impact to your company if in the first year of implementing Jolt training, deals lost to indecision were reduced by 10%, which means your win rate increased by 10%? What if that was 20%?
Want to implement the Jolt training outlined above? Get in touch and book a free consultation.
This review was originally posted on whychangselling dot com 26.1.23
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- Kathy
- 09-24-22
If you sell complicated offerings… read this now!
I could write a separate novel on the takeaways of this book. But it is a game changer.
Start at the beginning obviously, but Chapter 5 is filled with insight. I didn’t realize I was already doing many of these behaviors.
I sell complex ERP and have a deal I am closing this month at 100kARR. Ive been doing what I do for a while (SME) and always been a subscriber to Challenger, but the dynamics and flow of this deal was text book exactly how the book describes the Jolt Seller. Never heard that articulated. The close was one if the easiest and most natural processes Ive worked on big or small. I also gained other new tools.
The explanation of injecting fear into a fearful process like incentive expirations and pressure tactics are why clients end up doing nothing. The salesperson is shooting their own foot. Looking forward to using these to up my close ratio.
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- Joe Armeli
- 01-30-23
Great mindset shift for sellers
Great mindset shift for sellers to approach customers with confidence and truly advise, rather than always play it cautiously.
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