Creative Services

“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary...

Design Like Apple uncovers the lessons from Apple's singular approach to product creation, manufacturing, delivery, and customer experience. Learn how design can create a competitive advantage by delivering beauty, ingenuity, and charisma. Get guidance on how to nurture taste, talent, and a design culture at every level of your organization.

Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.

In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. By understanding how to communicate and collaborate within a company structure, you can create a product culture that benefits both the business and the customer. You'll learn product management principles that can be applied to any organization, big or small. 

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable...

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...

In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one.

He’s her brother’s best friend and the one man she wishes she could start over with. Can an accident on the farm lead to a second chance at love? Dr. Opal Hammond is at a crossroads. Exhausted from her high-stakes medical career in California, she’s escaped to the quiet beauty of Ivory Peaks for a sabbatical. Surrounded by the warmth of her family, Opal finally feels at peace, yet she remains convinced that a happily ever after isn't in God’s plan for her. Taggart Crow knows he’s playing with fire when it comes to Opal. As Mike’s best friend and Gerty’s foreman at the farm, he...

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.

An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.

A brutal snowstorm causes a Christmas delivery to go awry, and a cowboy to be stuck recovering at the house of Keith Whettstein is no stranger to the grueling work of being a cowboy. While making a special Christmas horse delivery to a remote farm, a blinding blizzard strikes. When a devastating fall leaves him pinned and hurt in the snow, his survival rests in the hands of a complete stranger. Or so he thinks. Lindsay Lewis is actually the younger sister of his best friend and co-worker, and that alone should have him ending everything with her the moment the snow stops falling. ...

He’s a restless rodeo trainer. She’s a displaced farm girl seeking a place to belong. Can a small town spark change their wandering hearts? Tucker Hammond thrives on the adrenaline of the rodeo circuit. But since his best friend’s injury and his return to the quiet mountain town of Ivory Peaks where he grew up, the walls have started to close in. He’s a kind hearted man with a massive family inheritance he’s been tasked to use for good—but he’s missing his own sense of purpose. That is, until he literally runs into Bobbie Jo Hanks. Bobbie Jo is done with uncertainty. After ...

Ever felt the thrill of a brilliant business idea only to slam into the brick wall of risk and uncertainty? You're not alone. Even giants like Elon Musk and Warren Buffett faced the same daunting question at some point: "Is it worth the risk?" The old business model would have you jump through hoops of fire, risk losing money and time, often only to hit a dead end. But those days are gone. Today, the smartest business owners on the planet know that financial growth doesn't have to be a roll of the dice. Are you ready to step into this new paradigm?

The Greatest Wealth Creation Opportunity in Human History is Happening RIGHT NOW 🔊 You can also find the Audiobook Edition on all Streaming Platforms such as Spotify, Apple, Google Play and more. While most people are still figuring out what AI can do, a small group of entrepreneurs are already building million-dollar businesses using artificial intelligence. The $15.7 trillion AI revolution isn't coming—it's here, and those who act now will capture significant wealth before the window closes. What if you could go from AI novice to generating significant revenue from AI based solutions...

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come.

Connect with affluent customers, create unique experiences through impeccable service, and close the sale. 

Read by the author. Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers...

At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.