Creative Services

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.

INSTANT NATIONAL BESTSELLER A proven framework for making an impact in your life and work using the resources you already have, based on the work of presidents, A-list actors, Fortune 500 companies, and non-profits, from the former General Counsel for the Clinton Foundation. Almost everyone...

“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary...

Internationally recognized “millionaire maker,” Dan S. Kennedy, joined by entrepreneur and financial consultant, Matt Zagula, show you how to break down the barriers caused by the “trust no one” mantra invading every customer’s mind today. They deliver an eye-opening look at the core of all business—trust, and teach you the secrets to gaining it, keeping it, and using it to build competitive differentiation, create price elasticity, attract more affluent clients, and inspire referrals.

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...

Ready to turn your practical skills into a business customers can count on? The Handyman’s Blueprint offers a clear, step-by-step path for planning, launching, and growing a handyman business—without losing sight of the details that keep work safe, professional, and sustainable. Start by deciding whether handyman work fits your skills, goals, and lifestyle. Identify what you already do well, where you may need more practice, and which customers and neighborhoods you want to serve. Then shape a realistic launch plan, with clear milestones to help turn a big idea into manageable next ...

Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.

A brutal snowstorm causes a Christmas delivery to go awry, and a cowboy to be stuck recovering at the house of a gorgeous cowgirl. Keith Whettstein is no stranger to the grueling work of being a cowboy. While making a special Christmas horse delivery to a remote farm, a blinding blizzard strikes. When a devastating fall leaves him pinned and hurt in the snow, his survival rests in the hands of a complete stranger. Or so he thinks. Lindsay Lewis is actually the younger sister of his best friend and co-worker, and that alone should have him ending everything with her the moment the snow stops...

Connect with affluent customers, create unique experiences through impeccable service, and close the sale. 

He’s her brother’s best friend and the one man she wishes she could start over with. Can an accident on the farm lead to a second chance at love? Dr. Opal Hammond is at a crossroads. Exhausted from her high-stakes medical career in California, she’s escaped to the quiet beauty of Ivory Peaks for a sabbatical. Surrounded by the warmth of her family, Opal finally feels at peace, yet she remains convinced that a happily ever after isn't in God’s plan for her. Taggart Crow knows he’s playing with fire when it comes to Opal. As Mike’s best friend and Gerty’s foreman at the farm, he...

In Creating Superfans, award-winning entrepreneur and keynote speaker Brittany Hodak shares a powerful framework for transforming your business from a commodity into a category of one.

Read by the author. Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers...

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep...

He’s a restless rodeo trainer. She’s a displaced farm girl seeking a place to belong. Can a small town spark change their wandering hearts? Tucker Hammond thrives on the adrenaline of the rodeo circuit. But since his best friend’s injury and his return to the quiet mountain town of Ivory Peaks where he grew up, the walls have started to close in. He’s a kind hearted man with a massive family inheritance he’s been tasked to use for good—but he’s missing his own sense of purpose. That is, until he literally runs into Bobbie Jo Hanks. Bobbie Jo is done with uncertainty. After ...

Ever felt the thrill of a brilliant business idea only to slam into the brick wall of risk and uncertainty? You're not alone. Even giants like Elon Musk and Warren Buffett faced the same daunting question at some point: "Is it worth the risk?" The old business model would have you jump through hoops of fire, risk losing money and time, often only to hit a dead end. But those days are gone. Today, the smartest business owners on the planet know that financial growth doesn't have to be a roll of the dice. Are you ready to step into this new paradigm?

One ladder. One kiss. One very bad idea. He’s twenty-one years older, a billionaire, and my father’s best friend. He’s also the man who caught me when I fell. I called him Uncle Ryan for twenty years. Then I fell off a ladder into his arms, and he kissed me like he’d never let go. Seconds later, he told me it shouldn’t have happened. Now the Trust will break up my museum’s collection unless Ryan proves he belongs to this town. His solution? Me. A marriage on paper. One year. Everything in writing. One rule in blue ink. No touching behind closed doors. But he’s fixing my locks,...

In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. By understanding how to communicate and collaborate within a company structure, you can create a product culture that benefits both the business and the customer. You'll learn product management principles that can be applied to any organization, big or small. 

Feeling stuck in a cycle of wanting more but not quite being able to grasp it? Not just profits and revenue, but something deeper, something more impactful? Matt Murray is bringing something to the table that’s designed to help you achieve that “something more” that you’ve been looking for: A new book with a fresh perspective on success.

He’s a devastatingly handsome rock god, a billionaire loose cannon, and my best friend’s brother, which makes him my ultimate ruin. Devin Savage plays with fire for a living. Between his blistering guitar riffs, inked chest, and penchant for self-destruction, he’s a full-blown PR nightmare. To protect his multi-million-dollar empire, my firm assigns me to babysit him across his sold-out European tour. The rule is clear: keep him out of the tabloids, keep him on schedule, and never cross the line. Except there's no escape from the electric friction inside our tour bus. One rain-soaked ...

A simple, stress-free approach to writing and conducting a memorial service Readers are given all the information needed to create and officiate a beautifully personalized funeral or memorial service, including: • A description of the order of service • A checklist and instructions for writing a eulogy • A large collection of spiritual and non-spiritual wording examples • Instructions for how to interview the family • Guidance on how to handle special circumstances • Several sample memorial services • Ideas for including extra personal touches • Guidance for understanding ...