Showing results by narrator "Sean Pratt" in All Categories

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

Kit Butler and Lige Turner are weathered trackers—trappers who once lived among the Dakota people as brothers, learning their language, their land, and their way of life. Now, with the fur trade dwindling, they find themselves guides for a wagon train—a group of emigrants leaving behind the comforts of the world they know for the Wild West. The problem is, they have to pass through hostile Dakota Indian territory to reach their destination.

David Darst, also known as Mr. Asset Allocations, shows you how to use savvy asset allocation strategies that you can use to invest like the rich do. This dynamic and easy-to-understand book allows you to rethink your asset allocation strategies and make the leap from mediocre to stellar returns.

You can't transform a team or an organization until you've transformed yourself. That's the idea behind Dave Arch's Transforming Leaders the Sandler Way, which offers a user-friendly guide to the 52 critical leadership lessons that support great careers and great teams.

Koresh is Stephan Talty’s extraordinary, meticulous narration of the events that led up to the Waco Siege. Drawing on new sources, FBI negotiation tapes, and interviews with family and friends, this definitive biography explores how Koresh grew from a young man to a cult leader, and investigates why the siege has become an enduring symbol for radical opponents of the democratic state.

New York pastor and acclaimed author Timothy Keller is widely known and respected for his compelling preaching, described by The New York Times as what has 'helped turn Dr. Keller...into the pastor many call Manhattan's leading evangelist'. In this book he shares his wisdom on communicating the Christian faith from the pulpit as well as from the coffee shop.

Alice is on her own for the first time. She has no coach. No friends. Not even clothes that meet the Bastille Invitational’s strict dress code. There’s only the steady drumbeat of guilt inside—pressure to make the tournament’s costly expense “worth it” in the wake of Ba’s unexpected passing. But will a win on court justify the price she paid to get here?

The Internet has profoundly changed the way people communicate and interact with each other. It has also changed the way businesses communicate with current and potential customers. In the old days, marketers could only communicate through the filter of expensive advertising or media ink placed by a PR firm. Today, the rules have changed entirely.

Whether you are at work or at home, you are probably being asked to do more with less. We often become consumed with what doesn't really matter and spend far too much of our precious time on what doesn't even count. In Simple Is the New Smart, Dr. Rob Fazio shows you how to block out the static so you can turn up the volume on the right information and accelerate your path to success. In an engaging, conversational style, Dr. Fazio offers success strategies that can be used immediately.

If you want to reach optimal success in your life, these three best-selling success guides of all time - Think and Grow Rich, As a Man Thinketh, and The Power of Your Subconscious Mind - will coach you to optimize the person you were born to be!

The Best of Me: Booktrack Edition adds an immersive musical soundtrack to your audiobook listening experience! Get swept up in a timeless story of lost dreams and redemption, in which former high school sweethearts get a second chance at first love - from the number one New York Times best-selling author of The Notebook.

Jim McNerney was one of Jack Welch's top protégés at General Electric and a finalist to replace the retiring Welch as CEO. McNerney lost that competition in 2001, but since then he has emerged as one of the most effective leaders of his generation.

Rethink your business model to incorporate the power of "user" experiences. What’s the Future of Business? will galvanize a new movement that aligns the tenets of user experience with the vision of innovative leadership to improve business performance, engagement, and relationships for a new generation of consumerism. It provides an overview of real-world experiences versus "user" experiences in relation to products, services, mobile, social media, and commerce, among others.

Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."

Startup Culture Mindset: A Primer to Building an Amazing Culture and Tribe was written for startup founders or executives who aspire to create an amazing team that buys into the mission. The key is to understand that the founder of a startup or leaders of a company determine the culture on purpose. And in order to do that well, you have to understand the key elements of a culture framework. Based on 20 years of company creation, leadership, and observation, Bernhard Schroeder shares with you the key elements of a culture framework:

In this audiobook, you'll find countless examples, lessons, and insights into what it means to feel like you've failed and come out stronger on the other side. You'll learn insights from physicians, a golf professional turned college professor, entrepreneurs, a sales executive, and many more. As the world judges them, they are successful. They've achieved notoriety and prosperity in their chosen fields. However, you might be surprised to learn just how much failure they had to endure on their way to the top.

Learning to Succeed insists that an integrated model for corporate education - one that links development programs with strategic goals - is critical to building agile and resilient learning organizations that will survive in our fast-evolving business landscape. Companies need to assess continually where they need to go in relation to where they are now - and use training to bridge the gap.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

Lincoln's speeches were being published and widely circulated, as he began to practice law again as a means of income. When John Brown's raid on Harpers Ferry occurred, Democrats cited this as an example of slave-agitation caused by the Republicans. Lincoln also began to address the southern threat of succession, deeming it an 'act of treason'.

World 3.0 reveals how we're not nearly as globalized as we think we are, and how people around the world can secure their collective prosperity through new approaches to cross-border integration. Provocative and bold, this new audiobook will surprise and move you, no matter where you stand on globalization.