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From the Lambic breweries of Belgium, where beer is fermented with wild yeasts drawn down from the air around the brewery, to the aquifers below Burton-on-Trent, where the brewing water is rumored to contain life-giving qualities, Miracle Brew tells the full story behind the amazing role each of these fantastic four - a grass, a weed, a fungus, and water - has to play.
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
Rose George, acclaimed chronicler of what we would rather ignore, sails from Rotterdam to Suez to Singapore on ships the length of football fields and the height of Niagara Falls; she patrols the Indian Ocean with an anti-piracy task force; she joins seafaring chaplains and investigates the harm that ships inflict on endangered whales. Sharply informative and entertaining, Ninety Percent of Everything reveals the workings and perils of an unseen world that holds the key to our economy, our environment, and our very civilization.
Hailed by critics as an American masterpiece, David McCullough's sweeping biography of Harry S. Truman captured the heart of the nation. The life and times of the 33rd president of the United States, Truman provides a deeply moving look at an extraordinary, singular American.
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business.
From the Lambic breweries of Belgium, where beer is fermented with wild yeasts drawn down from the air around the brewery, to the aquifers below Burton-on-Trent, where the brewing water is rumored to contain life-giving qualities, Miracle Brew tells the full story behind the amazing role each of these fantastic four - a grass, a weed, a fungus, and water - has to play.
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
Rose George, acclaimed chronicler of what we would rather ignore, sails from Rotterdam to Suez to Singapore on ships the length of football fields and the height of Niagara Falls; she patrols the Indian Ocean with an anti-piracy task force; she joins seafaring chaplains and investigates the harm that ships inflict on endangered whales. Sharply informative and entertaining, Ninety Percent of Everything reveals the workings and perils of an unseen world that holds the key to our economy, our environment, and our very civilization.
Hailed by critics as an American masterpiece, David McCullough's sweeping biography of Harry S. Truman captured the heart of the nation. The life and times of the 33rd president of the United States, Truman provides a deeply moving look at an extraordinary, singular American.
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business.
Tourism, fast becoming the largest global business, employs one out of 12 persons and produces $6.5 trillion of the world’s economy. In a groundbreaking book, Elizabeth Becker uncovers how what was once a hobby has become a colossal enterprise with profound impact on countries, the environment, and cultural heritage.
This invisible industry exploded at the end of the Cold War. In 2012 the number of tourists traveling the world reached one billion. Now everything can be packaged as a tour: with the high cost of medical care in the U.S., Americans are booking a vacation and an operation in countries like Turkey for a fraction of the cost at home.
Becker travels the world to take the measure of the business: France invented the travel business and is still its leader; Venice is expiring of over-tourism. In Cambodia, tourists crawl over the temples of Angkor, jeopardizing precious cultural sites. Costa Rica rejected raising cattle for American fast-food restaurants to protect their wilderness for the more lucrative field of eco-tourism.
Dubai has transformed a patch of desert in the Arabian Gulf into a mammoth shopping mall. Africa’s safaris are thriving, even as its wildlife is threatened by foreign poachers. Large cruise ships are spoiling the oceans and ruining city ports as their American-based companies reap handsome profits through tax loopholes. China, the giant, is at last inviting tourists and sending its own out in droves. The United States, which invented some of the best of tourism, has lost its edge due to political battles. Becker reveals travel as product. Seeing the tourism industry from the inside out, through her eyes and ears, we experience a dizzying range of travel options though very few quiet getaways. Her investigation is a first examination of one of the largest and potentially most destructive enterprises in the world.
The part about Paris was great.It is the most visited place due to its desire to remain culturally interesting.The part about Dubai was shocking.I hadn't realized they used slave labor to build their magnificence.The part about America was disturbing.We our a closed country that doesn't welcome tourism.Something that could bring much needed capital to an ailing nation.Obama lost the Olympic bid to Brazil when it could have been in Chicago instead.The history of cruising was quite good.It doesn't seem like the cruisers pay their crew much better that the people in Dubai,but the tourists get pampered and enjoy using the ship as a kind of floating hotel.The ships seem like highly controlled environments in which the management profits deeply from the crew's honest effort.I know now not to buy in the places they steer the customers to.Instead of a ship being a floating hotel,perhaps it s a kind of financial prison for everyone on board while at sea or in port.I was left feeling that this is an industry that still has room to grow.A creative person could create the right kind of tours that would give the tourists the kind of rich cultural experience they are looking for.
1 of 1 people found this review helpful
The author's personal experiences, and insights, often overly detailed, interwoven with historical and political background of many global destinations. Mainly held my interest with additional info about places I've been, although along with much I already knew. Could be less engaging for readers/listeners who aren't widely traveled.
I wish the author had tied things together better at the end, e.g. what things should we all be paying attention to at home and abroad to support healthy tourist industry advancement and sustainability.
Narration was clear but a bit stodgy, older school teacher sounding, also due to author's less contemporary style and vocabulary, which seemed to take so much longer to hear than to read.
What would have made Overbooked better?
way to negative....
Would you ever listen to anything by Elizabeth Becker again?
no
What didn’t you like about Alma Cuervo’s performance?
not an issue
You didn’t love this book... but did it have any redeeming qualities?
I love to travel....I don't need a lecture on the evils of travel...
Any additional comments?
YUK!
This book wasn’t for you, but who do you think might enjoy it more?
People who want to commiserate with other Debbie Downers
Would you ever listen to anything by Elizabeth Becker again?
By accident maybe.
What didn’t you like about Alma Cuervo’s performance?
Probably spot on performance. Wouldn't blame the reader at all
If you could play editor, what scene or scenes would you have cut from Overbooked?
I wouldn't have let it go to print without offering solutions to every issue.
Any additional comments?
Bummed me out.
0 of 1 people found this review helpful