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Publisher's Summary

Conflict is going to be part of your life - as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won't make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even - sometimes - to be grateful for it. She teaches how to:

  • Cultivate the mirror-like quality of attention as your base
  • Identify the three personal conflict styles and determine which one you fall into
  • Recognize the three fundamental perspectives in any conflict situation and learn to inhabit each of them
  • Turn conflicts in families, at work, and in every kind of interpersonal relationship into win-win situations
©2013 Diane Musho Hamilton (P)2018 Random House Audio

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  • David A Thomas
  • 07-12-18

Well worth repeated listening

I was delighted that Diane read this herself. While her delivery is laid back almost to a fault, it carries the weight of her experience and a deeply reassuring presence. There are nuggets of immediately impact information and the whole work has a depth that will reward repeated listening. The real gold is likely to be in engagement with the suggested practises, that are thoughtful and well outlined.

I listened through this book in just a couple of sittings and I will be returning to it frequently.