Crisis Communication

This book is all about how to achieve conflict resolution through 10 powerful strategies. I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building! I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left! HR praised my work, but I hadn’t ...

Become a better crisis leader while equipping yourself with the tools for every day transformative leadership Managing crisis well is at the very heart of good leadership. Here, the team from the National Preparedness Leadership Initiative at Harvard University draws on a deep well of research...

THE TOP SELLING FIRST-TIME MANAGER SERIES HAS SOLD OVER 500,000 COPIES Every manager must be prepared to face tough situations that management training never warned them about. This is the go-to resource for handling everything from a disruption in workflow to managing a hostile workplace, and...

Need a crisis? Pick one. If you’re a PR professional working in a corporation, startup, small business, or nonprofit, you’ll have to deal with a crisis. When. Not if. Are you prepared to deal with the media? Hold a press conference? Prepare speaking points for the CEO? Give media training? Get a handle on your brand and keep the facts front and center?

Whether you are forced to negotiate a high-pressure business deal or confront an angry family member, within the chapters of this book you will learn how to manage your emotions and quickly process information during stressful situations. You will learn how to effectively read your counterparts and how to decipher their words and body language. This book will properly prepare you for conflict and how to effectively use these skills in multiple real-world situations.

Conquer the 911 Dispatcher Exam in Under 90 Minutes is your focused, fast-paced guide to mastering the essential knowledge and skills of emergency communication. Designed for future 911 operators, dispatchers, and public safety professionals, this concise study guide delivers clear explanations of critical concepts — from emergency call handling and radio communication to crisis response, resource coordination, and incident prioritization. Learn how dispatchers manage high-stress calls, relay vital information, and maintain control during medical, fire, and law enforcement emergencies. ...

Delivering an effective media interview today is more challenging than ever before. Today’s media spokesperson must compete with shrinking audience attention spans, cope with social media overload, and confront sensationalized reporting. Given those challenges, how can you create positive messages that cut through the noise and motivate your audiences? How can you respond to difficult questions in a confident manner that increases your credibility? And how can you navigate your company through a media crisis so it becomes a mere blip instead of a reputation-destroying disaster? Brad ...

Conquer the Emergency Management Exam: Your Concise Guide to Disaster Preparedness and Response is a comprehensive resource designed to prepare aspiring emergency managers for the challenges of both the exam and real-world disaster scenarios. This guide focuses on delivering essential knowledge in a concise and accessible format, covering critical topics such as the Incident Command System, FEMA’s role, hazard assessments, and disaster response strategies. The book emphasizes practical insights, helping readers understand not only the theory but also the application of emergency ...

Is your family truly prepared to handle a crisis, or are you leaving them vulnerable? What happens when disaster strikes and your current home security measures fall short? Can you confidently say your family is fully protected from break-ins, natural disasters, or societal collapse? "The Ultimate Navy SEAL's Home Defense Survival Guide" is your complete manual for transforming your home into a fortified stronghold, providing the expertise needed to prepare for any crisis or emergency. Drawing on the real-world experience and training of Navy SEALs, this guide delivers practical, step-by-...

When Accidents Happen introduces how to meet the challenges of being a Family Liaison Officer and offers a reference to help support experienced FLO’s in their role. Backing up suggestions with examples from the field the text maps an approach to being a FLO, acknowledging the potential strengths and weaknesses of the position and defining clear parameters for FLO’s to successfully operate within. For those unfamiliar with the potential of the position it will help establish a blueprint to work from and for the more established program it can be a common reference for the team. This ...

WHEN THE GRID GOES BLACK, YOUR CELL PHONE BECOMES A DEAD BRICK. HOW WILL YOU FIND YOUR FAMILY? Picture Day 3 of a catastrophic grid collapse. The cell towers are overloaded and dead. Traffic lights are completely dark. Roving scavengers are probing your suburb. You reach into a drawer and pull out the Baofeng UV-5R radio you bought three years ago. You turn it on. All you hear is screaming static. You try to call your spouse, but you realize you never established a designated frequency, you don't know the brevity codes, and your transmission just broadcasted your exact street address to ...

Empathy is in short supply these days—and it’s hurting all of us. But all is not lost. Just as physical workouts strengthen your body, there are ways to build up your empathy as well. In Tell Me More About That, brand strategist and thought leader Rob Volpe draws on his years of conducting thousands of in-home interviews with everyday people to illustrate the 5 Steps to Empathy—the actions you can take to build a strong and reflexive empathy muscle. With empathy, we can all learn and understand more than we ever imagined possible. Let the training begin.

Conquer the Psychiatric-Mental Health Nursing Certification Exam: Study Guide Covering Assessment, Diagnosis, Therapeutic Communication, Psychopharmacology, Crisis Management, Care Planning and Ethics is a concise review guide designed for registered nurses preparing for psychiatric-mental health nursing certification. Organized in a clear, logical format, it reinforces essential concepts across assessment, diagnosis, treatment planning, psychopharmacology, psychotherapy, crisis intervention, recovery, and professional practice. The content is intended to complement broader study materials ...

In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to “make it go away” by refusing to apologize, declining to comment, or going on the attack—anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital.

When phones go silent, networks fail, and the internet disappears, communication becomes one of the most critical lifelines in any emergency. Emergency Communications and HAM Radio is a practical, eye-opening guide to how amateur radio helps bridge the gap when modern systems break down. This book takes readers inside the real role of ham radio during disasters, showing why it remains one of the most dependable backup communication tools available. From storms, wildfires, and power outages to large-scale infrastructure failures, it explains what happens when conventional communication ...

When Dr. Craig Bowman is served with a summons for medical malpractice, he's shocked, enraged, and more than a little humiliated. A devoted physician who works continuously in the service of others, he endured grueling years of training and is now a partner in an exclusive concierge medical...

The crisis playbook you learned is obsolete. Worse—it's dangerous. What worked five years ago now accelerates disaster. In a world where silence equals guilt, every statement becomes political, and misinformation travels faster than truth, corporate leaders need an entirely new approach to protecting their organizations. Bradley Akubuiro served as Boeing’s chief spokesperson during the 737 MAX crisis and has counseled companies facing everything from DEI backlash to viral boycotts.

NEW YORK TIMES BESTSELLER Clinical psychologist and bestselling author Dr. Julie Smith (@drjulie) returns with this highly anticipated handbook full of “break in case of emergency” advice for dealing with mental health challenges in the moment they occur. In this essential guide, Dr. Julie...

This program is ready by Audie Award–winning narrator Holter Graham. A bridge-burning, riotous memoir by a top PR operative in Washington who exposes the secrets of the $129-billion industry that controls so much of what we see and hear in the media—from a man who used to pull the strings...

Is your marriage falling apart? The arguments that go nowhere. The silence that hurts more than words. The feeling that you're living with a stranger. You know something is deeply wrong — but you don't know how to fix it. This book is your action plan. "How to Save Your Marriage" is a practical, step-by-step guide written for couples in crisis. No fluff. No theory. Just clear, actionable steps you can start using today. WHAT YOU'LL DISCOVER INSIDE: • 7 warning signs that your marriage is in serious trouble — and what each one really means • 13 toxic behaviors that silently destroy ...