Communication Problems

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

When faced with problems, many business leaders and teams look for familiar and standard problem-solving methods, often creating unnecessary struggle, frustration, delay, and ineffectiveness in solving the problem - if it is ever solved at all! In other words, they keep reaching for the same old hammer as if every business problem were a nail.

New, updated edition 2024. Lyn Kelley, Ph.D., Counselor and Certified Professional Coach, has struggled with the concept of detachment and “letting go” her entire life, and she finally got fed up with OPP’s (other people’s problems)! She shares with you exactly how to detach with compassion, what to say to yourself, what to say aloud, and how to pull out of the situation while avoiding conflict and the emotional rollercoaster. You’ll learn how to protect yourself with spiritual empowerment, how to show genuine love and concern, while detaching from your emotions. This book is a ...

"Practical Problem Solving" provides an immersive journey into the multifaceted world of problem-solving. This book is designed to not only teach you how to solve problems, but also how to think about problems - a vital skill in an ever-evolving world. The book begins by introducing readers to the critical role of problem-solving, detailing the wide array of issues they might encounter, and presenting an overview of the general problem-solving process. This sets the stage for developing a problem-solving mindset – fostering curiosity, observational skills, adaptability, and the courage to...

While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?

Part cultural criticism, part picaresque adventure, professor and punk musician G’Ra Asim tackles chronic lovelessness in the post-covid era with heft and humor In 2004, Jay-Z released “99 Problems” and song became an instant classic. The grammy award-winning rapper details the many...

In Joel's Schwartzberg's 10-plus years as a strategic communications trainer, the biggest obstacle he's come across - one that connects directly to nervousness, stammering, rambling, and epic fail - is that most speakers and writers don't have a point. They typically have just a title, a theme, a topic, an idea, an assertion, a catchphrase, or even something much less. This book shows you how to identify your point, leverage it, stick to it, and sell it and how to train others to identify and successfully make their own points.

Are you looking for a Relationship Help That Doesn't Feel Like Homework? Ditch the Boring Advice – This Workbook is Your Comedic Relief Okay, fellow survivors of the relationship rollercoaster, ditch the self-help books promising instant bliss and strap in for a truth bomb: this workbook won't magically erase your partner's ability to leave wet towels on the bathroom floor or vanish car keys into thin air. BUT, it just might give you the best ammunition for your next couples therapy session... or at least some hilarious stories to share over drinks with your equally bewildered friends. ...

Talking to people about your designs might seem like a basic skill, but it can be difficult to do well. In many cases, how you communicate with stakeholders, clients, and other non-designers may be more important than the designs themselves. Because if you can't get their support, your work will never see the light of day - no matter how good it is. This practical guide focuses on principles, tactics, and actionable methods for presenting your designs.

I wrote this book to help you respond to anyone who tries to engage you with hostile emails, texts, Facebook postings, vicious rumors, or just plain difficult behavior. But before I explain how to write a BIFF response, I want to give you a brief understanding of how HCPs think.

"What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company.

Imagine a scenario where your child is struggling to make friends at school, feeling isolated and unsure of how to approach others. You observe their frustration and wish you could provide the guidance they need to navigate social situations successfully. As a parent or educator, you recognize the importance of equipping children with the necessary social skills to thrive in their interactions with others. In today's fast-paced and interconnected world, social problem-solving skills are essential for building strong relationships and fostering empathy. Social Skills for Kids offers ...

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

Do you feel disconnected or powerless at work? Perhaps no one listens to your suggestions, or you dread office conflict. Does a hybrid work-from-home environment leave you feeling unheard? What if you could turn it around by making better decisions? Inside this guide, written specifically for employees, you’ll join international best-selling and 4x award-winning author Irma Parone as she introduces WINX for Employees, a proven eight-step decision-making model you can apply to nearly any workplace situation.

Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely attempt to do everything from lose weight to improve quality at work, few of us have more than one or two ideas about how to exert influence. For the first time, Influencer brings together the breakthrough strategies of contemporary influence masters.

Seeing the Whole: Understanding Gestalt Theory and Its Lasting Impact explores one of psychology’s most influential schools of thought and its continuing relevance in today’s world. Gestalt Theory revolutionized the way we understand perception, learning, creativity, and design by introducing a simple but profound idea: the whole is greater than the sum of its parts. This engaging and comprehensive book traces the origins of Gestalt psychology, introduces its core principles of perception, and examines its lasting contributions to fields as diverse as education, therapy, problem solving...

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a coworker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back.

Harvard professor (and negotiation advisor to organizations around the world) Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra illustrates key lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations.