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Publisher's Summary

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

  • How to get your needs met using simple assertion techniques
  • How body language often speaks louder than words
  • How to use silence as a valuable communication tool
  • How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

©1986 Robert Bolton (P)2016 Simon & Schuster

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very informative and interesting

I am a person that has both an engineering degree and a physics degree I certainly have never studied communication or philosophy or anything of the sort this book is very informative very interesting and has given me a lot of insight into how to deal with my subordinates and my personal relationships

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Not bad

I like that the author gives everyday samples with some of the skills he’s trying to teach. The first 8 chapters are painful to hear but it gets more relatable midway to things you can apply at work or at home.

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  • janine
  • 12-02-17

comprehensive and practical book on communication

I love this book. It's a book you can keep returning to in times of conflict to work out the best approach to better understanding.

1 person found this helpful