Showing results by author "Ron Zemke"

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    • Generations at Work

    • Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
    • By: Ron Zemke, Bob Filipczak, Claire Raines
    • Narrated by: Joe Geoffrey
    • Length: 9 hrs and 36 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 22
    • Performance
      4 out of 5 stars 17
    • Story
      4 out of 5 stars 17

    Generations at Work offers a refreshing way to root out the causes of workplace clashes and bridge the generational gaps. Now updated to include the Millennial newcomers to the workplace, the audiobook serves as both a sweeping overview of generational differences and a solutions-based managerial guide to molding each group into loyal employees who work effectively with everyone, from tech-savvy, high-needs young people to conformist, hardworking seniors.

    Regular price: $20.99

    • Managing Knock Your Socks Off Service

    • By: Chip R. Bell, Ron Zemke, David Zielinski
    • Narrated by: Sean Pratt
    • Length: 7 hrs and 26 mins
    • Unabridged
    • Overall
      4 out of 5 stars 8
    • Performance
      4 out of 5 stars 2
    • Story
      4 out of 5 stars 2

    Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

    Regular price: $20.99