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In this insightful episode of the Vet Staff Podcast, host Julie South tackles the important topic of psychological safety and its impact on team dynamics, collaboration, and overall veterinary clinic performance.

This episode is a must-listen for anyone looking to build a more trusting, connected, and high-performing work environment.

Psychological safety is the foundation for successful teams. It's about creating an environment where team members feel comfortable sharing ideas, admitting mistakes, and taking calculated risks without fear of negative consequences. When psychological safety exists, open communication, mutual respect, and dependability thrive, leading to increased innovation, learning opportunities, and an inclusive atmosphere.

Julie South explains why psychological safety matters and how it directly affects employee retention, job satisfaction, and clinic performance.

But psychological safety is just the start. The episode also explores the interconnected concepts of collaboration and connection, and their vital roles in building strong, cohesive teams. Collaboration leverages each team member's strengths and expertise to achieve common goals, while connection fosters a sense of belonging, mutual support, and camaraderie.

Julie South offers practical strategies for creating collaboration and connection, such as regular brainstorming sessions, clear communication channels, and team-building activities that create personal connections. These insights are valuable for anyone seeking to create a more engaged, enthusiastic, and loyal veterinary workforce.

CHECK OUT EP 118: “Inclusion vs diversity – 7 inclusive ways to grow your employer brand as a PEOPLE.first vet clinic”

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

Have you ever felt like you're speaking a different language than some colleagues? In this insightful episode, DISC Certified Trainer and Resilience Coach Julie South provides a framework for understanding diverse communication styles through the lens of personality types.

Using the research-backed DISC model, Julie breaks down the tell-tale verbal and non-verbal cues that indicate if someone is an "Assertive Executor," "Enthusiastic Collaborator," "Cooperative Stabiliser," or "Analytical Problem Solver."

From direct body language and concise phrases to warm gestures and personal stories, you'll learn to quickly identify each unique style.

By developing this personality awareness and emotional intelligence, you can build faster rapport with teammates, better relate to clients when proposing treatment plans, and ultimately improve team dynamics and workplace culture.

Recognising these cues allows you to adapt your communication approach for more effective collaboration.

Julie provides actionable tips for employers to incorporate this training, like creating team "cheat sheets" on personality cues and hosting workshops with DISC experts. For employees, she challenges you to increase your emotional intelligence by observing colleagues' styles and being more aware of your own.

Don't miss this invaluable opportunity to crack the communication code at your clinic!

Strengthening these skills will lead to more cohesive teamwork, stronger bonds, increased employee engagement and retention, and an exceptional workplace culture that makes your clinic shine.

Three Key Takeaways:

1. Learn the research-backed DISC model for recognising personality styles through verbal and non-verbal cues
2. Develop emotional intelligence to adapt your communication approach and build better rapport
3. Implement personality training through team workshops, cheat sheets, and new hire onboarding

About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...

Send us a Text Message.

Ever wondered what the true cost of staff turnover is in veterinary clinics and how you can build a more resilient and engaged team?

Join us as we uncover the financial and emotional toll of staff turnover that often goes unnoticed, from productivity gaps to the stress on remaining team members.

We break down some of these hidden costs and their implications on both the clinic's bottom line and team morale.

Through strong interpersonal relationships and effective leadership, we share actionable steps for employers to enhance clinic culture, improve retention, and build a satisfied, resilient workforce. For veterinary professionals, there're takeaway action steps for you too.

Dive into the five pillars of team dynamics: Connection, Coordination, Clarity, Consistency, and Care.

These core principles are key to fostering a psychologically safe and effective team environment.

Learn about VetStaff's exclusive DELTA Leadership Development Programme, which leverages DISC behaviour assessments to tailor leadership approaches, aligning perfectly with the five C's for optimal team performance.

Plus, hear a heartfelt call to action to share our podcast with three veterinary friends or your clinic manager. Join your host and, together, rejuvenate the passion for veterinary work and build a supportive, motivated community.

Tune in and transform yourself into the most fantabulous, resilient, and powerful version of yourself!

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About DISC-Flow®
DISC is a research-backed and science-based personality profiling tool used to understand our behaviours, communication styles, and work preferences. It’s about understanding what makes you – and the people you work with – tick.

Julie South is a DISC Flow® Certified Trainer, who describes DISC-Flow® profiling as being like having a cheat sheet to better understand yourself and other people. When you know this, it helps you play to your personality strengths, work better in teams, and communicate better.

If you’re keen to find out what your personal DISC type is, what type of leader you are, or what your clinic’s team composition looks like, then get in touch with Julie to find out what's involved.

How to get more bang for your recruitment advertising buck
This is what VetStaff is really good at so if you'd like to stretch your recruitment dollar, please get in touch with Julie because this is something VetStaff can help you with.

How to shine online as a good employer
If you’d like to shine online as a good employer to attract the types of veterinary professionals who're a perfect cultural fit for your clinic please get in touch with Julie because thi...