Dealing with Difficult People Audiobook By Harvard Business Review cover art

Dealing with Difficult People

HBR Emotional Intelligence Series

 Preview
Get this deal Try for $0.00
Offer ends December 16, 2025 11:59pm PT.
Prime logo Prime members: New to Audible? Get 2 free audiobooks during trial.
Just $0.99/mo for your first 3 months of Audible.
1 audiobook per month of your choice from our unparalleled catalog.
Listen all you want to thousands of included audiobooks, podcasts, and Originals.
Auto-renews at $14.95/mo after 3 months. Cancel anytime.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.

Dealing with Difficult People

By: Harvard Business Review
Narrated by: Mike Lenz, Eleanor McCormick
Get this deal Try for $0.00

$14.95/mo after 3 months. Cancel anytime. Offers ends December 16, 2025 11:59pm PT.

$14.95/month after 30 days. Cancel anytime.

Buy for $7.73

Buy for $7.73

Get 3 months for $0.99 a month

Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

©2018 Harvard Business School Publishing Corporation (P)2022 Ascent Audio Career Success Communication & Social Skills Conflict Resolution & Mediation Personal Development Psychology Psychology & Mental Health Relationships
All stars
Most relevant
What Fr. Ciszek endured and the ways in which God filled him with the Holy Spirit to do His holy will profoundly moved me. I am inspired to better my faith and accept all the difficulties in life because His will be done.

Profound and inspiring

Something went wrong. Please try again in a few minutes.
I found the sample dialogues helpful. You present HR as someone who will advocate for the employee when in reality HR is there to protect the company. I don’t think I would go to HR. You offer other solutions to implement. Thank you. Will listen a couple times more.

Helpful examples are of dialogues

Something went wrong. Please try again in a few minutes.
Some books just rehash the same old issues, but this book really has some outstanding ideas, starting with hot versus cold conflict.
Highly recommended!

Learned some things I had never heard before!

Something went wrong. Please try again in a few minutes.
The main issue with this audiobook is that it only gives you some examples of what you should do at work in any case, but it does not give you the structure or formula how to manage conflicts more effectively.

Its main advice is: if you are with difficult people, leave the company or fire the difficult person. Dont go and ask for help from other persons since it is never working and you will lose this game.

its okay, not great

Something went wrong. Please try again in a few minutes.