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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. 

From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this guide explains why people do what they do and how leaders can influence behavior to drive results. It all comes down to a powerful yet simple model—the Six Sources of Influence®.

When it comes to delivering a pitch, Oren Klaff has unparalleled credentials. Over the past 13 years, he has used his one-of-a-kind method to raise more than $400 million—and now, for the first time, he describes his formula to help you deliver a winning pitch in any business situation. Whether you're selling ideas to investors, pitching a client for new business, or even negotiating for a higher salary, Pitch Anything will transform the way you position your ideas.

Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota's world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability.  

It's no secret that teamwork and collaboration are essential to every healthy workplace. Disappointments, missed deadlines, and bad behavior not only cause stress for others but can also reduce organizational efficiency by up to fifty percent and damage trust and relationships. Crucial Accountability provides a proven framework to address these challenges constructively and respectfully, strengthening both relationships and results.

Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.

Written by Neil Rackham, former president and founder of Huthwaite corporation, SPIN Selling is a must-listen for anyone involved in selling or managing a sales force. Unquestionably the best-documented account of sales success ever collected and the result of the Huthwaite corporation's massive 12-year, one-million-dollar research into effective sales performance, this groundbreaking resource details the revolutionary SPIN (Situation, Problem, Implication, Need-payoff) strategy. 

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.  

This fully revised and updated resource offers complete coverage of the latest release of CompTIA A+ exams 220-1101 and 220-1102. You'll find learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the CompTIA A+ exams with ease, this definitive guide also serves as an essential on-the-job IT reference.

Anyone can learn to invest wisely with this bestselling investment system! Through every type of market, William J. O'Neil's national bestseller, How to Make Money in Stocks, has shown over two million investors the secrets to building wealth. O'Neil's powerful CAN SLIM® Investing System—a proven seven-step process for minimizing risk and maximizing gains—has influenced generations of investors.

Famous for his smart, savvy, and unique approach to tech stock investing, Mark Mahaney provides his 10 proven rules for succeeding as a long-term tech stock investor - explaining everything he's learned during almost 25 years of analyzing internet stocks.

 Coaching for Breakthrough Success is packed with stirring personal stories, life-changing case studies, crucial coaching conversations, exemplary coaching questions, and ready-to-use tools that equip you to achieve professional mastery in coaching. 

Evoking days gone by when coaches were respected as much for their off-court performances as for their success on the court, Wooden presents the timeless wisdom of legendary basketball coach John Wooden. In honest and telling passages about virtually every aspect of life, Coach shares his personal philosophy on family, achievement, success, and excellence. Raised on a small farm in South-Central Indiana, he offers lessons and wisdom learned throughout his career at UCLA and life as a dedicated husband, father, and teacher.

When it was first published, How to Make Money in Stocks hit the investing world like a jolt, providing people with the first in-depth explanation of William J. O'Neil's CAN SLIM investing method. Five years later, O'Neil, founder for the industry icon Investor's Business Daily, revised his classic text and provided people with a newer glimpse on how the average investor can make money in the equities market. This third edition of How to Make Money in Stocks has been revised and updated with new chapters designed to help investors increase their performance.  

The Execution Factor offers a straightforward approach to success - deliberately designed in a way that anyone can master. Perell flips the notion on its head that success is all about having a great idea, an advanced degree, or a high IQ. Because people around the world have achieved their dreams without any of those things. Perell believes the ability to execute is the difference between success and failure. 

A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.

Noted sports psychology consultant Gary Mack explains how your mind influences your performance on the field or on the court as much as your physical skill does, if not more so. Through 40 accessible lessons and inspirational anecdotes from prominent athletes—many of whom he has worked with—you will learn the same techniques and exercises Mack uses to help elite athletes build mental "muscle". Mind Gym will give you the "head edge" over the competition.  

The executive chair of Deloitte's US board, Janet Foutty, teams up with two renowned women leaders—Susan MacKenty Brady and Lynn Perry Wooten—to show you how to overcome obstacles in your career. Packed with firsthand contributions from both men and women leaders of some of today's biggest and most successful organizations, Arrive and Thrive offers seven actionable practices that help women leaders thrive when they arrive.

When Covid-19 forced a sudden shift to remote work in 2020, it only exacerbated what had been a long-simmering issue in the workplace: Feelings of isolation and loneliness among employees are on the rise, and contribute to a real and growing mental health problem that affects both individuals and organizations. In Connectable, you'll learn how addressing the issues - and finding practical, effective solutions - can transform an isolated workforce to one that's happier, more engaged, and more productive in their efforts.

The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business." In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.