Showing results by narrator "Kimberly Farr" in All Categories

In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.

Here are two sisters: One trades self-respect for a wealthy husband while the other finds in the pages of a book a kindred spirit who changes her life. The janitor at the local school has his faith tested in an encounter with an isolated man he has come to help; a grown daughter longs for mother love even as she comes to accept her mother's happiness in a foreign country; and the adult Lucy Barton (the heroine of My Name Is Lucy Barton, the author's celebrated New York Times best seller) returns to visit her siblings after 17 years of absence.

Willa Drake can count on one hand the defining moments of her life. In 1967, she is a schoolgirl coping with her mother's sudden disappearance. In 1977, she is a college coed considering a marriage proposal. In 1997, she is a young widow trying to piece her life back together. And in 2017, she yearns to be a grandmother but isn't sure she ever will be. Then, one day, Willa receives a startling phone call from a stranger. Without fully understanding why, she flies across the country to Baltimore....

In this stunning historical novel, Mary Sutter is a brilliant, headstrong midwife from Albany, New York, who dreams of becoming a surgeon. Determined to overcome the prejudices against women in medicine—and eager to run away from her recent heartbreak—Mary leaves home and travels to Washington, D.C. to help tend the legions of Civil War wounded.

From one of our most acclaimed and original colonial historians, a groundbreaking book - the first to look at the critical "long year" of 1774 and the revolutionary change that took place from December 1773 to mid-April 1775, from the Boston Tea Party and the First Continental Congress to the Battles of Lexington and Concord.

When twenty-seven-year-old Joan Bergstrom sends a fan letter—as well as a gift of saffron—to fifty-nine-year-old Imogen Fortier, a life-changing friendship begins. Joan lives in Los Angeles and is just starting out as a writer for the newspaper food pages. Imogen lives on Camano Island outside Seattle, writing a monthly column for a Pacific Northwest magazine, and while she can hunt elk and dig for clams, she’s never tasted fresh garlic--exotic fare in the Northwest of the sixties.

Evelyn has been married to her husband for 40 years - 40 years since he slipped off her first wedding ring and put his own in its place. Delphine has seen both sides of love - the ecstatic, glorious highs of seduction, and the bitter, spiteful fury that descends when it’s over. James, a paramedic who works the night shift, knows his wife’s family thinks she could have done better; while Kate, partnered with Dan for a decade, has seen every kind of wedding - beach weddings, backyard weddings, castle weddings - and has vowed never, ever, to have one of her own.

A groundbreaking account of how Britain became the base of operations for the exiled leaders of Europe in their desperate struggle to reclaim their continent from Hitler, from the New York Times best-selling author of Citizens of London and Those Angry Days.

Seeds: Polly has an idea that she can't stop thinking about, one that involves changing a few things about herself. She's setting her sights on a more glamorous life, but it's going to take all of her focus. At least that way she won't have to watch her friends moving so far ahead. Roots: Jo is spending the summer at her family's beach house, working as a busgirl and bonding with the older, cooler girls she'll see at high school come September. She didn't count on a brief fling with a cute boy changing her entire summer.

From the best-selling author of The Dog Stars and The Painter, a luminous, masterful novel of suspense - the story of Celine, an elegant, aristocratic private eye who specializes in reuniting families, trying to make amends for a loss in her own past.

Lucy is uprooted from her life in New York City and reluctantly goes into lockdown with her ex-husband, William, in a house on the coast of Maine. Strout's new novel is a miraculous work of fiction. A brilliantly sharp evocation of the period we have just lived through, it is a novel that both resonates deeply and consoles us, too.

Meg Mabry has spent her life with her back turned to her legendary family legacy. In the 1890s her great-grandmother Hannah Bass composed starkly revealing diaries of her life on the southwestern frontier, first as a Harvey Girl at the glamorous Montezuma Resort in New Mexico and later as the wife of brilliant, and often-absent, railway engineer Eliott Bass.

World renowned researcher Dr. Barbara Fredrickson gives you the lab-tested tools necessary to create a healthier, more vibrant, and flourishing life through a process she calls "the upward spiral." With Positivity, you'll learn to see new possibilities, bounce back from setbacks, connect with others, and become the best version of yourself.

From bourgeois facial-hair trends to parental sleep deprivation, Joseph O’Neill closely observes the mores of his characters, whose vacillations and second thoughts expose the mysterious pettiness, underlying violence, and, sometimes, surprising beauty of ordinary life in the early 21st century. A lonely wedding guest talks to a goose; two poets struggle over whether to participate in a “pardon Edward Snowden” verse petition; a cowardly husband lets his wife face a possible intruder in their home; a potential co-op renter in NYC can’t find anyone to give him a character reference.

Hillary Clinton’s surprising defeat in the 2008 Democratic primary brought her to the nadir of her political career, vanquished by a much younger opponent whose message of change and cutting-edge tech team ran circles around her stodgy campaign. And yet, six years later, she has reemerged as an even more powerful and influential figure, a formidable stateswoman and the presumed front-runner for the 2016 Democratic presidential nomination, marking one of the great political comebacks in history.

Laura Ingalls Wilder's Little House books, based on her own childhood and later life, are still beloved classics almost a century after she began writing them. Now young listeners will see just how similar Laura's true-life story was to her books. Born in 1867 in the "Big Woods" in Wisconsin, Laura experienced both the hardship and the adventure of living on the frontier.

How far would you go to protect your family? Ann Brooks never thought she’d have to answer that question. Then she found her limits tested by a crisis no one could prevent. Now, as her neighborhood descends into panic, she must make tough choices to protect everyone she loves from a threat she cannot even see. In this chillingly urgent novel, Carla Buckley confronts us with the terrifying decisions we are forced to make when ordinary life changes overnight.

Condoleezza Rice has until now remained a mystery behind an elegant, cool veneer. In this stunning new biography, New York Times reporter Elisabeth Bumiller peels back the layers and presents a revelatory portrait of the first Black female secretary of state and President George W. Bush's national security adviser on September 11, 2001. The audiobook relates the personal voyage of a young Black woman out of the segregated American South and also tells the sweeping story of a tumultuous half-century in the nation's history.

Lady in Red is the long-awaited collection of behind-the-scenes stories of one of the most influential first ladies in modern history - Nancy Reagan. Lovingly compiled by longtime close confidante and aide Sheila Tate, the audiobook provides a rare and much-anticipated look into the personal life of the president's wife, from her daily routines and travels as first lady to her friendships and deep influence in the Reagan White House.

With consummate craftsmanship, Mary Oliver has fashioned fifteen luminous prose pieces: on nature, writing, and herself and those around her. She praises Whitman, denounces cuteness, notes where to find the extraordinary, and extols solitude. Nature speaks to her and she speaks to nature.