Unleashing Excellence
The Complete Guide to Ultimate Customer Service, 2nd Edition
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Narrado por:
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Kimberly Farr
Acerca de esta escucha
A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.
Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book.
- Offers proven best practices for designing and implementing an excellent customer service culture
- Simple format divides content into nine "leadership actions" that guide you through a step-by-step process
- Shows you how to build a common customer service vision for your entire organization
Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2010 Dennis Snow and Teri Yanovitch (P)2012 Gildan MediaLos oyentes también disfrutaron...
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Lo que los oyentes dicen sobre Unleashing Excellence
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total4 out of 5 stars
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Ejecución4 out of 5 stars
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Historia5 out of 5 stars
- Jon Saub
- 04-04-25
Solid but overdrawn
There are good points to this book but there are a lot of unnecessary steps and information that feels like over explication.
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