Showing results by narrator "Joel Richards" in All Categories

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

On a fateful flight, a balloonist makes a discovery that changes her life forever. A telegraph operator finds an unexpected companion in the middle of the Amazon. A doctor is beset by seizures, in which he is possessed by a second, perhaps better, version of himself. And in Regency London, a bare-knuckle fighter prepares to face his most fearsome opponent, while a young mother seeks a miraculous cure for her ailing son. At times funny and irreverent, always moving and deeply urgent, these stories cap a 15-year project.

Want to take the financial journey to a new investing philosophy that might very well affect the rest of your moneymaking life? No one can guarantee the yellow brick road, but Michael Covel promises the red pill will leave you wide awake. Trend Following reveals the truth about a trading strategy that makes money in up, down, and surprise markets.

From before the dawn of the 20th century until the arrival of the New Deal, one of the most protracted and deadly labor struggles in American history was waged in West Virginia. On one side were powerful corporations whose millions bought armed guards and political influence. On the other side were 50,000 mine workers, the nation's largest labor union, and the legendary "miners' angel", Mother Jones.

The number of affordable, easy links to pleasurable sexual online content is on the rise. Activity increases with the accessibility of technology. So, too, has sex addiction. People struggling with sex, porn, and love addiction typically have little understanding of this incredibly complicated disease. Sex Addiction 101 covers everything from what sexual addiction is and how it can best be treated to how it affects various subgroups of the population such as women, gays, and teenagers.

The White Ladies of San Diego are one of the city's supernatural powers, organized and led by Graciela. But now their leader is missing, and the Ladies have hired John Smith, mediator and sometimes-private-investigator, to find her. Which raises some questions: How do you track down a ghost? What if she doesn't want to be found? And if foul play was involved in her disappearance like the Ladies believe, how exactly? It's not like ghosts can be kidnapped . . . right?

This book examines the 11 most common styles of anger expression and helps you learn how to communicate your anger in healthy ways. Learn which anger styles work for different situations - and which ones lead to certain disaster. Find out how to become more flexible and creative at expressing your anger. Once you understand the whole range of anger styles, you'll be able to better manage angry feelings and use your anger as a positive force for building a better life.

We have all seen, whether live, in photographs or on postcards, some of Claude Monet's legendary water lily paintings. They are in museums all over the world and are among the most beloved works of art of the past century. Yet, ironically, these soothing images were created amid terrible personal turmoil and sadness.

For 130 years historians and military strategists have been obsessed by the battle of Chancellorsville. It began with an audaciously planned stroke by Union general Joe Hooker as he sent his army across the Rappahannock River and around Robert E. Lee's lines. It ended with that same army fleeing back in near total disarray - and Hooker's reputation in ruins. This splendid account of Chancellorsville - the first in more than 35 years - explains Lee's most brilliant victory even as it places the battle within the larger canvas of the Civil War.

Janelle Ortega and Chuck Bender are drawn deep into a threatening web of hostility and deceit in Saguaro National Park in this must-listen mystery.

This is the sprawling story of what led to the Ghosn Shock and what was left in its wake. The book chronicles Ghosn's two decades building a colossal partnership between Nissan and Renault. To the world it looked like a new model for a global business, but the alliance's shiny image fronted an unsteady, tense operation. Culture clashes, infighting among executives and engineers, dueling corporate traditions, and government maneuvering constantly threatened the venture.

On the blood-stained battlefields of a divided nation, Dr. Samuel Knight used his surgical skills to treat wounded Confederate soldiers. In the brutal prison camps of the Union Army, he offered his healing services to fellow captives who’d given up hope. But now, with the war over and the South in ruins, the good doctor faces his hardest challenge yet: to save himself.

It's the wedding of the century and the story you've waited a lifetime for! Archie finally marries Betty...and Veronica? Almost 80 years in the making!

Fresh from solving Memphis' most sensational murder case, Homicide Detective Billy Able and his ambitious new partner, Frankie Malone, are called to a bizarre crime scene on the outskirts of town. A high-society attorney has been murdered while dressed in a wedding gown. Billy is shocked to discover he has a very personal connection to the victim. When the attorney's death exposes illegal practices at her family's prestigious law firm, the scandal is enough to rock the Southern city's social world.

Lieutenant Commander Beau Ward has too much on his plate. June is acting even quirkier than usual, the space station is malfunctioning, and his growing squadron needs new fighters to fly their missions. Worst of all, finding a lead on who kidnapped Katy is turning up nothing but dead ends. Beau's pilot shortage is eased by a new arrival, and Katy's apprentice may be green but he's stepping up to make her proud in her absence. The search for Katy is further complicated by the Kratch piling on the pressure with regular attacks. But do they have an ally on Uuru?

Earth is being invaded by the shetani - spirit creatures so small and stealthy that only one man knows about the increasing peril. The potential savior is an African elder named Olkeloki who is capable of fighting evil both in this world and the spirit one. But to be successful he must recruit the help of two others: government agent Joshua Oak, and a feisty young woman named Merry Sharrow. Only the three of them can keep the shetani from destroying reality as we know it.

A famed sandstone arch in Utah's Arches National Park collapses and takes a woman atop it to her death, ensnaring archaeologist Chuck Bender and his family in lethal questions of environmental monkey wrenching and political intrigue. As more deaths follow, Chuck and his wife Janelle race to uncover the killer even as they become murder targets themselves.

Perhaps love itself will always be a mystery. Why a relationship works or doesn't work, however, is not a total mystery. It is only a challenge that you can easily meet if you have the tools, starting with awareness as the key.

On Earth, life held for him only the fate of a recluse - confined to daydreams and the lore of ancient wonders but apparently destined never to share them - until he found the formula that let him cross space to the world of the Green Star. There, appearing in the body of a fabled hero, he is to experience all that his heroid fantasies had yearned for. A princess to be saved... an invader to be thwarted... and otherworldly monsters to be faced!

The trip quickly turns threatening when one climber never shows up, climbing equipment fails, and Chuck and his spouse, Janelle Ortega, are suspected in the shocking, present-day death of one of Chuck's former rock-climbing partners. Together, Chuck and Janelle race against time to solve the dual mysteries and prove their innocence—all while facing down a ruthless killer on the loose.