Showing results by author "Xavier Dreze"
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Your Loyalty Program is Betraying You (Harvard Business Review)
- By: Joseph C. Nunes, Xavier Dreze, Harvard Business Review
- Narrated by: uncredited
- Length: 33 mins
- Original Recording
Even as loyalty programs are launched left and right, many are being scuttled. How can that be? These days, everyone knows that an old customer retained is worth more than a new customer won. What is so hard about making a simple loyalty program work? Quite a lot, Joseph C. Nunes and Xavier Dreze say in this complete article from the April 2006 The Harvard Business Review.
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