Showing results by author "Scott McKain"

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    • 7 Tenets of Taxi Terry

    • How Every Employee Can Create and Deliver the Ultimate Customer Experience
    • By: Scott McKain
    • Narrated by: Scott McKain
    • Length: 6 hrs and 19 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 23
    • Performance
      4.5 out of 5 stars 19
    • Story
      4.5 out of 5 stars 19

    7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization.

    Regular price: $16.80

    • All Business Is Still Show Business

    • Create Distinction and Earn Standing Ovations from Customers in a Hyper-Competitive Marketplace
    • By: Scott McKain
    • Narrated by: Scott McKain
    • Length: 5 hrs and 10 mins
    • Unabridged
    • Overall
      5 out of 5 stars 2
    • Performance
      5 out of 5 stars 2
    • Story
      5 out of 5 stars 2

    In this hyper-competitive, globally connected world, how do organizations and individual professionals stand out from the competition and engage their customers? All Business Is Still Show Business reveals that the secrets and standards of the entertainment industry are exactly what every business in any industry needs to create distinction. This is not about "fluff", comedy, or being flashy. It's a serious business book about a solid business philosophy that can make the difference for you and your organization.

    Regular price: $19.95