Showing results by author "Ron Kaufman"

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    • Uplifting Service

    • The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
    • By: Ron Kaufman
    • Narrated by: Adam Danoff
    • Length: 7 hrs and 30 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 51
    • Performance
      4.5 out of 5 stars 45
    • Story
      4.5 out of 5 stars 46

    In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.

    • 5 out of 5 stars
    • A unique perspective on service

    • By Shyam Kumar on 09-09-14
    • The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
    • By: Ron Kaufman
    • Narrated by: Adam Danoff
    • Length: 7 hrs and 30 mins
    • Release date: 06-18-14
    • 4.5 out of 5 stars 51 ratings

    Regular price: $18.03

    • UP! Your Service Great Ideas

    • Tools, Tips and Proven Techniques to Lift Your Service Higher
    • By: Ron Kaufman
    • Narrated by: Adam Danoff
    • Length: 5 hrs and 24 mins
    • Unabridged
    • Overall
      4 out of 5 stars 1
    • Performance
      4 out of 5 stars 1
    • Story
      3 out of 5 stars 1

    Here are tools, tips, and proven techniques to lift your service higher. Lift your service up, increase service value, and add more to your customers and your bottom line (Chapter two unlocks the value). Explore spectacular service and discover what's beyond the extra mile (Chapter four reveals the secrets). Build your service culture and attract great customers and staff (Study chapter six to keep them). Find loyalty, passion, and profits (Every chapter has the clues).

    Regular price: $19.95

    • UP! Your Service New Insights

    • True Stories of Winners and Losers in the Quest for Superior Service
    • By: Ron Kaufman
    • Narrated by: Adam Danoff
    • Length: 5 hrs and 45 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 2
    • Performance
      4.5 out of 5 stars 2
    • Story
      4.5 out of 5 stars 2

    These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

    Regular price: $19.95