• UP! Your Service New Insights

  • True Stories of Winners and Losers in the Quest for Superior Service
  • By: Ron Kaufman
  • Narrated by: Adam Danoff
  • Length: 5 hrs and 45 mins
  • Unabridged Audiobook
  • Release date: 11-04-15
  • Language: English
  • Publisher: Ronald Andrew Kaufman
  • 4.5 out of 5 stars (2 ratings)

Regular price: $19.95

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Publisher's Summary

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus, discover many more easy-to-use insights on the spirit, language, and culture of superior service.

©2014 Ron Kaufman (P)2015 Ron Kaufman

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