Showing results by author "Renee Evenson"

Categories

All Categories

2 results
Sort by
    • Powerful Phrases for Dealing with Difficult People

    • Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
    • By: Renee Evenson
    • Narrated by: Rose Itzcovitz
    • Length: 6 hrs and 49 mins
    • Unabridged
    • Overall
      3.5 out of 5 stars 30
    • Performance
      3 out of 5 stars 26
    • Story
      3.5 out of 5 stars 26

    It’s not the work that’s so hard - it’s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.There’s no escaping problematic personalities. And there’s no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace - and put your career on an unstoppable upward trajectory.

    • 1 out of 5 stars
    • Nope

    • By Konstantine on 07-08-14

    Regular price: $21.39

    • Customer Service Training 101

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • By: Renee Evenson
    • Narrated by: Sandra Burr
    • Length: 6 hrs and 40 mins
    • Unabridged
    • Overall
      0 out of 5 stars 0
    • Performance
      0 out of 5 stars 0
    • Story
      0 out of 5 stars 0

    Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

    Regular price: $17.49