Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

De: Renee Evenson

Narrado por: Jill Blackwood

How to Manage Work Relationships in a Constructive Way that Leads to Success.

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.

Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:

• 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.
• 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.
• Nonverbal communication actions to back up your words.
• Sample dialogues that demonstrate how phrasing improves interactions.
• A five-step process for moving from conflict to resolution.
• "Why This Works" sections that provide detailed explanations.

Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

©2014 Renee Evenson (P)2021 AMACOM

Helping resource

This is a helpful book. The only thing I didn't like was it took too long to get to the Powerpoints. Sometimes I didn't even know what she meant.

should be called ....difficult people at work

This is a good audio. it's focus is on people at work. None the less great information.

great for conflict resolution/first time managers

this has great verbiage for first time management as well as conflict Resolution. a great way to see both sides point- employee v’s leadership and employee v’s employee. The example are very relevant to corporate america. a great resource!

Perfect for Young leaders

This might not be a powerful resource for seasoned leaders but for young leaders it’s a step in the right direction.

Don’t do it

While some of the premises were valid it was super tough to listen to. I didn’t make it halfway through. The reader sounded like she was a second grade teacher reading to her class.

Repetitive

Struggled to finish. Could have been done in 2 chapters if it didnt repeat itself so much. helpful tips on effective communication and conflict resolution but no need to repeat each step more than 2x.

Good basic ideas, but misleading title

The title is a little misleading, the book is less about specific phrases to use than it is about working through a series of steps to solve conflict. It isn’t really about dealing with difficult people either, it is about commonly occurring workplace conflicts and how to handle them. Some of the book is pretty elementary so I would recommend it to someone who is working to develop their social skills from the ground up.

Great Conflict Management

This book has many practical solutions for every day situations that flare up at work and home.

Helpful advice for difficult situations

This book is perfect for those like me who find confrontation distasteful especially with difficult people. Gives not only words to use but also body language and even thought processes to consider.

A pretty good book

The narration is well done and the lessons are good.
The staged dialogues are too easy to solve the problem though. The author assumes everyone works in the others best interest. Would have been good to hear how to deal with a manipulator or narcissist