Showing results by author "Kent Seltman"

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    • Management Lessons from Mayo Clinic

    • Inside One of the World's Most Admired Service Organizations
    • By: Leonard L. Berry, Kent D. Seltman
    • Narrated by: Gary Regal
    • Length: 11 hrs and 33 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 9
    • Performance
      4.5 out of 5 stars 8
    • Story
      4.5 out of 5 stars 8

    Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success.

    Regular price: $19.60

    • Leonard Berry and Kent Seltman on Management Lessons from Mayo Clinic

    • By: Leaonard Berry, Kent Seltman
    • Narrated by: Dave Summers
    • Length: 15 mins
    • Original Recording
    • Overall
      4.5 out of 5 stars 2
    • Performance
      4.5 out of 5 stars 2
    • Story
      3.5 out of 5 stars 2

    The Mayo Clinic is one of the world’s most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews as well as observing hundreds of clinician-patient interactions. The result is Management Lessons from Mayo Clinic, a book about how the Clinic's business concept produces stellar clinical results.

    Regular price: $0.99