Showing results by author "Kent D. Seltman"

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    • Management Lessons from Mayo Clinic

    • Inside One of the World's Most Admired Service Organizations
    • By: Leonard L. Berry, Kent D. Seltman
    • Narrated by: Gary Regal
    • Length: 11 hrs and 33 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 6
    • Performance
      4.5 out of 5 stars 6
    • Story
      4.5 out of 5 stars 6

    Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success.

    Regular price: $19.60