Showing results by author "Kent D. Seltman"
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Management Lessons from Mayo Clinic
- Inside One of the World's Most Admired Service Organizations
- By: Leonard L. Berry, Kent D. Seltman
- Narrated by: Gary Regal
- Length: 11 hrs and 33 mins
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success.
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Regular price: $19.60