Showing results by author "John R. Patterson"

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    • Wired and Dangerous

    • How Your Customers Have Changed and What to Do About It
    • By: Chip R. Bell, John R. Patterson
    • Narrated by: Jay Webb
    • Length: 7 hrs and 20 mins
    • Unabridged
    • Overall
      4 out of 5 stars 12
    • Performance
      4 out of 5 stars 12
    • Story
      4 out of 5 stars 12

    Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

    • 5 out of 5 stars
    • Great perspective!

    • By Brian on 02-28-13

    Regular price: $19.95