Showing results by author "John R. DiJulius III"

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    • The Customer Service Revolution

    • Overthrow Conventional Business, Inspire Employees, and Change the World
    • By: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 4 hrs and 54 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 98
    • Performance
      4.5 out of 5 stars 82
    • Story
      5 out of 5 stars 82

    In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in ways like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customers.

    • 5 out of 5 stars
    • Great book!

    • By Sumi on 07-14-16

    Regular price: $17.47