Showing results by author "Jeanne Bliss"

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    • Chief Customer Officer 2.0

    • How to Build Your Customer-Driven Growth Engine
    • By: Jeanne Bliss
    • Narrated by: Christine Marshall
    • Length: 7 hrs and 12 mins
    • Unabridged
    • Overall
      4 out of 5 stars 24
    • Performance
      3.5 out of 5 stars 19
    • Story
      4 out of 5 stars 19

    Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers' lives. Jeanne Bliss fearlessly shares her tools and leadership 'recipe cards' for leading and enabling your business transformation. And she provides practical guidance on how to embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.

    • 1 out of 5 stars
    • Lacks insight, but not repetition!

    • By Amazon Customer on 03-11-17

    Regular price: $19.95

    • Would You Do That to Your Mother?

    • The "Make Mom Proud" Standard for How to Treat Your Customers
    • By: Jeanne Bliss
    • Narrated by: Jeanne Bliss
    • Length: 6 hrs and 10 mins
    • Unabridged
    • Overall
      5 out of 5 stars 5
    • Performance
      4 out of 5 stars 4
    • Story
      5 out of 5 stars 4

    How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making  business personal to get the traction you need by focusing on one deceptively simple question: "Would you do that to your mother?" Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach helps pinpoint causes of customer unrest and opportunities to deliver joy.

    • 5 out of 5 stars
    • One simple question...

    • By 6760 on 09-19-18

    Regular price: $21.00