Showing results by narrator "Jeanne Bliss"


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    • Would You Do That to Your Mother?

    • The "Make Mom Proud" Standard for How to Treat Your Customers
    • By: Jeanne Bliss
    • Narrated by: Jeanne Bliss
    • Length: 6 hrs and 10 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 10
    • Performance
      4 out of 5 stars 7
    • Story
      4.5 out of 5 stars 7

    How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making  business personal to get the traction you need by focusing on one deceptively simple question: "Would you do that to your mother?" Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach helps pinpoint causes of customer unrest and opportunities to deliver joy.

    • 5 out of 5 stars
    • One simple question...

    • By 6760 on 09-19-18

    Regular price: $21.00