Showing results by author "Dick Schaaf"


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    • Keeping the Edge

    • Giving Customers the Service They Demand
    • By: Dick Schaaf
    • Narrated by: Glenn Birney
    • Length: 11 hrs and 26 mins
    • Unabridged
    • Overall
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    What is a company's balance point between the demands of its customers and the profit expectations of its shareholders? In the era of "lean and mean" operations, is quality service still the key to a business's bottom line? To answer these corporate life-and-death questions, Dick Schaaf, a leading authority on the subject and coauthor of The Service Edge, goes back to the 101 companies he profiled in 1989 and reviews what has happened to them since.

    Regular price: $20.97